Madison Hess
Grand Forks,ND
Summary
Detail-oriented professional with strong organization skills and a proven track record in customer service. Experienced in managing operations and enhancing customer experiences across various roles.
Overview
4
4
years of professional experience
Work History
Technician
Family Eye Care
Grand Forks, ND
01.2026 - Current
- Assisted in patient intake and medical history documentation to ensure accurate records.
- Operated diagnostic equipment, including autorefractors and tonometers, for vision assessments.
- Greeted and assisted visitors, ensuring a welcoming and professional environment.
- Managed multi-line phone system, directing calls to appropriate personnel efficiently.
Sales Associate
Buckle
Grand Forks, ND
10.2024 - Current
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained store appearance through effective merchandising and organization of displays.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
Barista
Target Starbucks
Grand Forks, ND
08.2023 - 11.2024
- Prepared high-quality beverages according to standard recipes and customer preferences.
- Maintained cleanliness and organization of workstation and equipment during peak hours.
- Provided exceptional customer service, enhancing overall shopping experience for guests.
- Trained new baristas on beverage preparation techniques and customer engagement strategies.
Sandwich Artist
SUBWAY®Restaurants
Grand Forks, ND
09.2022 - 04.2023
- Prepared sandwiches according to customer specifications, ensuring quality and freshness.
- Operated food preparation equipment, maintaining cleanliness and safety standards.
- Assisted customers with menu selections, providing excellent service and product knowledge.
- Managed inventory levels, restocking supplies to optimize workflow efficiency.
Education
Accounting
University of North Dakota
Grand Forks, ND05.2029
High School Diploma -
Red River High School
Grand Forks, ND06.2025
Skills
- Organization skills
- Time management
- Friendly and outgoing
- Attention to detail
- Cash handling
- Customer service
- Teamwork and collaboration
- Problem-solving skills
Timeline
Technician
Family Eye Care
01.2026 - Current
Sales Associate
Buckle
10.2024 - Current
Barista
Target Starbucks
08.2023 - 11.2024
Sandwich Artist
SUBWAY®Restaurants
09.2022 - 04.2023
Accounting
University of North Dakota
High School Diploma -
Red River High School