Madison Hickey
Converse,TX
Summary
Experienced with client support, fostering positive relationships and resolving issues efficiently. Utilizes effective communication and problem-solving to ensure client satisfaction. Track record of adaptability and teamwork, driving successful outcomes in fast-paced setting.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Client Service Representative
Goosehead Insurance Agency
San Antonio, TX
01.2025 - Current
- Managed client inquiries, resolving issues promptly and enhancing customer satisfaction.
- Coordinated communication between clients and insurance carriers to ensure policy accuracy.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
Account Specialist
Charter Spectrum
08.2023 - 12.2025
- Developed customized financial solutions for clients, addressing their unique needs and concerns.
- Collaborated with sales team to upsell products and services, resulting in higher revenue generation.
- Implemented new strategies to improve account retention rates and reduce customer churn.
Senior Customer Service Representative
Alorica
03.2020 - 08.2023
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Streamlined customer service processes for increased efficiency and improved response times.
- Mentored junior team members, contributing to their professional development and overall team success.
Server
Las Palapas
07.2019 - 03.2020
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Caregiver
AA Care Services
08.2018 - 07.2019
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Office Assistant
Tri-City A/C & Heating
10.2017 - 05.2018
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Health Advisor
United Healthcare
09.2016 - 10.2017
- Maintained full and current understanding of available plans, products and services.
- Assisted individuals, families and small businesses with acquiring health, vision, life and dental insurance.
- Helped members navigate enrollment process and choose appropriate options.
Customer Service Representative
Arris
06.2015 - 09.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Hostess & Server
IHOP
08.2014 - 02.2015
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Team Member
Peter Piper Pizza
10.2013 - 09.2014
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
High school diploma -
Karen Wagner High School
San Antonio, TX06-2015
Skills
- Quality Assurance
- Critical Thinking
- Active Listening
- Conflict Resolution
- Organizational Skills
- Data Analysis
- Performance Monitoring
- Attention to Detail
- Customer Retention
- Employee Supervision
Certification
Food Handler Certification
Timeline
Client Service Representative
Goosehead Insurance Agency
01.2025 - Current
Account Specialist
Charter Spectrum
08.2023 - 12.2025
Senior Customer Service Representative
Alorica
03.2020 - 08.2023
Server
Las Palapas
07.2019 - 03.2020
Caregiver
AA Care Services
08.2018 - 07.2019
Office Assistant
Tri-City A/C & Heating
10.2017 - 05.2018
Health Advisor
United Healthcare
09.2016 - 10.2017
Customer Service Representative
Arris
06.2015 - 09.2016
Hostess & Server
IHOP
08.2014 - 02.2015
Team Member
Peter Piper Pizza
10.2013 - 09.2014
High school diploma -
Karen Wagner High School