Shayna Golphin
North Augusta,SC
Summary
Hard working professional with a versatile background in manufacturing and customer service. Known for dependability and having a strong work ethic.
Overview
11
11
years of professional experience
Work History
Client Service Representative
Sedgwick Claims Management
Memphis, Tennessee
03.2024 - Current
- Review and process claim submissions while maintaining precise records of client interactions for compliance and quality assurance.
- Record detailed client communications and tracked case progress to maintain accurate records.
- Utilize claims management software to monitor and organize client information.
- Analyze client concerns and deliver well-researched solutions through effective communication.
Delivery Driver
Instacart
North Augusta, South Carolina
05.2021 - 08.2024
- Delivered prompt and precise service to ensure customer satisfaction under tight deadlines.
- Cultivated strong relationships with grocery store personnel through consistent professionalism and friendliness.
Customer Service Representative
Breezeline Cable Company
Aiken, SC
05.2022 - 06.2023
- Resolved customer inquiries and delivered precise information regarding products and services.
- Delivered exceptional customer service to effectively resolve complaints and enhance customer satisfaction.
Machine Operator
Kimberly-Clark
Beech Island, SC
01.2019 - 05.2021
- Oversaw operation processes, prioritizing safety measures and maintaining high-quality production standards.
- Operated various equipment such as forklifts, clamps trucks and pallets jackets to load and unload raw material.
- Engaged with team members to identify and implement strategies for maximizing productivity.
- Trained new operators, emphasizing proper equipment usage and adherence to safety protocols.
- Resolved equipment malfunctions to ensure seamless operations and reduce downtime.
- Performed safety checks on machinery, identifying potential hazards prior to operational use.
- Maintained daily logs by recording production information, including quantities and materials employed.
Fresh Produce Associate
Walmart
Aiken, SC
09.2014 - 12.2018
- Utilized pallet jack to unload produce trucks.
- Maintained organized and sanitized food areas to support food safety and improve overall presentation quality.
- Maintained food safety standards while preparing and packaging produce items for retail sale.
Education
Associate of Arts -
Aiken Technical College
Graniteville, SCHigh School Diploma -
Midland Valley High School
Graniteville, SCSkills
- Safety compliance
- Forklift Operation
- Production monitoring
- Quality assurance
- Training and development
- Team collaboration
- Inventory control
- Food safety standards
- Time management
- Customer support
- System documentation
- Escalation management
Timeline
Client Service Representative
Sedgwick Claims Management
03.2024 - Current
Customer Service Representative
Breezeline Cable Company
05.2022 - 06.2023
Delivery Driver
Instacart
05.2021 - 08.2024
Machine Operator
Kimberly-Clark
01.2019 - 05.2021
Fresh Produce Associate
Walmart
09.2014 - 12.2018
Associate of Arts -
Aiken Technical College
High School Diploma -
Midland Valley High School