Erin Kahl
Appleton,WI
Summary
Detail-oriented professional with strong customer relationship management skills. Experienced in insurance policy administration and regulatory compliance, ensuring timely and accurate client support.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Client Service Representative
JM Insurance Agency Partners, Inc
Neenah, WI
09.2023 - Current
- Handled client inquiries, delivering accurate insurance information promptly to enhance customer satisfaction.
- Assisted clients in completing policy applications and renewals efficiently.
- Facilitated communication between clients and underwriters to resolve issues quickly.
- Collaborated with producer to assess and address customer needs effectively.
- Developed new business and renewal quotes for clients, ensuring clear communication of coverage options.
- Create certificates of insurance, provide binders, policies and accord applications to the insured.
Provider Credentialing Consultant
Humana Dental
Green Bay, Wisconsin
01.2010 - 02.2012
- Managed provider credentialing processes in compliance with industry standards.
- Credential dental providers to ensure they carry the necessary licensure to be contracted with Humana Dental Insurance
- Reviewed and verified provider applications for accuracy and completeness.
- Verify state licenses and education
- Verify Sanctions and or criminal history
- Update the provider status to be active in the Humana Dental system and list them on the provider website.
- Processed requests for re-credentialing in accordance with set timelines.
- Educated providers on credentialing requirements and processes for onboarding.
Education
Some College (No Degree) - Sociology
University of Wisconsin, Oshkosh
Oshkosh, WISome College (No Degree) - American Sign Language
Northcentral Technical College
Wausau, WIGeneral Studies
Fox Valley Technical College
Appleton, WISome College (No Degree) - General Studies
University of Wisconsin, Milwaukee
Milwaukee, WISkills
- Insurance compliance
- Policy administration
- Customer relationship management
- Client support
- Membership renewals
- Payment reminders
- Inbound call answering
- Time management
- Detail-oriented
- Attention to detail
- Regulatory compliance
Certification
Wisconsin state property and casualty insurance license
Timeline
Client Service Representative
JM Insurance Agency Partners, Inc
09.2023 - Current
Provider Credentialing Consultant
Humana Dental
01.2010 - 02.2012
Some College (No Degree) - Sociology
University of Wisconsin, Oshkosh
Some College (No Degree) - American Sign Language
Northcentral Technical College
General Studies
Fox Valley Technical College
Some College (No Degree) - General Studies
University of Wisconsin, Milwaukee