Michelle Haney
Trenton,OH
Summary
Dynamic Client Service Representative with extensive experience, excelling in appointment scheduling and insurance processing. Proven ability to build strong client relationships through effective communication and attention to detail. Successfully trained staff, enhancing service delivery and operational efficiency while ensuring financial compliance in a fast-paced environment. Highly motivated employee with a desire to take on new challenges.
Overview
28
28
years of professional experience
Work History
Client Service Representative
Liberty Eyecare
West Chester, OH
2024.03 - 2025.12
- Managed appointment scheduling and patient records efficiently.
- Handled customer complaints and resolved issues promptly.
- Processed insurance claims and verified coverage details accurately.
- Collaborated with optometrists to ensure accurate prescription fulfillment.
- Trained new staff on customer service protocols and software systems.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Scheduled and confirmed appointments based on customer availability.
- Presented and explained fees, clearly clarifying invoices and company policies.
Practice Manager
Healthy Brain Neurology
Beavercreek, OH
2016.09 - 2024.04
- Oversaw daily practice operations, including front desk management, appointment scheduling, and billing processes.
- Trained and evaluated four medical personnel, improving overall service delivery.
- Submitted payroll reviews to maintain accurate financial records across practice.
- Implemented payment plans for patients after auditing their balances for financial compliance.
- Ensured accuracy of claims dropped to insurance companies, reviewing any returned claims thoroughly.
- Worked collaboratively with providers to introduce changes that enhanced operational success.
- Executed marketing initiatives to promote neurology services within the local community.
- Streamlined patient flow by addressing complaints in partnership with physicians and staff.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
Clinical Coordinator/EMG & EEG Technician/Medical Assistant
Neurology Diagnostics
Dayton, OH
2001.04 - 2016.09
- Assigned daily staffing schedule for three providers and fifteen staff to ensure operational efficiency.
- Managed patient communications regarding test results and incoming inquiries.
- Processed payroll submissions for managerial review to maintain accurate financial records.
- Handled all disability and FMLA paperwork for patients to ensure compliance.
- Entered billing claims to facilitate prompt reimbursement.
- Performed NCV studies and EEG as required to support diagnostic efforts.
- Oversaw staff training on neurology diagnostic tools and best practices to enhance service quality.
- Executed additional tasks as necessary to meet business objectives and patient needs.
Outpatient Scheduler/ Collections/ Medical Assistant
Dayton Neurological Disorders
Dayton, OH
1997.10 - 2001.04
- Set up testing for patients in an outpatient setting and authorize through insurance.
- Coordinate hospital admissions, prior authorize medications.
- Run reports on outstanding balances and call patients.
Education
High School Diploma - Marketing Finance
Kettering Fairmont High School
Kettering, OH04.2001
Skills
- Appointment scheduling
- Insurance processing
- Customer relationship management
- Record management
- Claims verification
- Patient communication
- Attention to detail
- Financial compliance
- Benefits determination
- Multitasking Capability
- Policies and procedures adherence
Other Experience
- Completed four AAET conferences with certificates
- Fluent with Athena Diagnostics scheduling and billing system
- Trained on MVE scheduling and billing system
- Trained on Epic
- Excellent understanding of Insurance and benefits
- Knowledgeable with ICD 10 coding
- Excellent customer/patient skills
Timeline
Client Service Representative
Liberty Eyecare
2024.03 - 2025.12
Practice Manager
Healthy Brain Neurology
2016.09 - 2024.04
Clinical Coordinator/EMG & EEG Technician/Medical Assistant
Neurology Diagnostics
2001.04 - 2016.09
Outpatient Scheduler/ Collections/ Medical Assistant
Dayton Neurological Disorders
1997.10 - 2001.04
High School Diploma - Marketing Finance
Kettering Fairmont High School