Summary
Overview
Work History
Education
Skills
Certification
Organizations
Timeline
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Madison Hill

Anchorage,AK

Summary

Madison is a dynamic professional with extensive customer service experience, excelling in conflict resolution and payment processing. Proven ability to enhance customer satisfaction and drive retention through effective relationship management. Skilled in multitasking and organization, consistently exceeding expectations while ensuring operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Dental Assistant and Receptionist

Fresh Dental Care PC
Anchorage, AK
03.2025 - Current
  • Assisted dentist in delivering dental treatment, including patient medical histories and vital signs.
  • Performed laboratory procedures such as mixing impression materials and pouring casts.
  • Handled billing inquiries from insurance companies regarding submitted claims.
  • Sterilized instruments per established guidelines and protocols.
  • Managed administrative tasks, including scheduling appointments and updating patient records.
  • Provided chair-side assistance during procedures by passing instruments and holding suction devices.
  • Took digital X-rays of teeth using radiographic equipment.
  • Sanitized equipment, cleaned treatment rooms, and restocked supplies after each patient's treatment.

Universal Banker I

Northrim Bank
Anchorage, AK
04.2024 - 03.2025
  • Focus on retention and relationship growth of existing personal and business customers
  • Refer, sell and open deposit products and services to fit the customers' needs
  • Identify cross-sell opportunities to gain and retain banking relationships with customers
  • Manage the customer experience in order to consistently exceed customer expectations

Customer Service Agent

Alaska Airline
08.2021 - 02.2024
  • Assist guests with travel needs in a fast-paced environment
  • Perform computer, iPad and paperwork tasks
  • Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades
  • Perform boarding and gate duties
  • Making sure guests are satisfied by solving any problems with their reservation
  • Working as a team with flight crews and ground crews to get flights departed safely and in a timely manner

Customer Service Representative

Body Renew Alaska
Anchorage, AK
04.2020 - 07.2021
  • Working the front desk, and greeting customers that come in and out of the establishment
  • Answering calls from customers, and answering any questions or concerns they have at that moment
  • Making sure the facility is clean and everything is accessible to customers
  • Scheduling meetings with consultants and personal trainers

Education

High School -

Bartlett High School And Alaska Middle College School
05.2020

Skills

  • Customer service experience
  • Payment processing
  • Scheduling
  • Multitasking and organization
  • Financial product sales
  • Conflict resolution

Certification

  • Certified in CPR and First Aid
  • Owner of an Alaskan Drivers' License

Organizations

  • Jack and Jill of America Anchorage Chapter
  • Spirit of Youth Teen Advisory Council
  • Spirit of Youth Board of Directors

Timeline

Dental Assistant and Receptionist

Fresh Dental Care PC
03.2025 - Current

Universal Banker I

Northrim Bank
04.2024 - 03.2025

Customer Service Agent

Alaska Airline
08.2021 - 02.2024

Customer Service Representative

Body Renew Alaska
04.2020 - 07.2021

High School -

Bartlett High School And Alaska Middle College School

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