Tamecia Preston
Roanoke,VA
Summary
Experienced in customer service and communication, skilled at managing accounts and resolving inquiries effectively. Proficient in navigating multiple computer systems and committed to providing exceptional service. Ready to leverage skills in a new role and contribute positively to the team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dental Assistant
Tinker Creek Dental Care
Roanoke, VA
03.2026 - Current
- Assisted in patient management and appointment scheduling to optimize office workflow.
- Prepared examination rooms and sterilized instruments to ensure compliance with health standards.
- Educated patients on oral hygiene practices and post-treatment care to enhance patient outcomes.
- Collaborated with dentists to perform clinical procedures, ensuring accuracy and efficiency during treatments.
CALL CENTER REPRESENTATIVE
Wells Fargo
Roanoke, VA
07.2020 - 01.2026
- Managing accounts
- Managed daily correspondence
- Responding to high phone call volume
- Navigating through multiple screens
- Proactively addressing and resolving customer concerns and complaints
- Utilized effective communication skills to provide customers with solutions to their inquiries
SALES ASSOCIATE
BED BATH AND BEYOND
Roanoke, VA
08.2019 - 07.2020
- Provided customer service by sales/promotions
- Managing web orders
- Ensured cleanliness of store
- Cashier / managing returned items
CASHIER
Panera Bread
Roanoke, VA
09.2018 - 07.2019
- Customer service
- Barista
- Quality patrol
- Cashier
Education
Dental Assistant -
Accelerated Academy
Roanoke, VA, USHIGH SCHOOL DIPLOMA - undefined
William Fleming High School
VA06.2019
Skills
- Call center customer service
- Customer service experience
- Microsoft Office
- Attention to detail
- Ability to navigate multiple computer systems
- Setting goals
- Verbal communication
- Written communication
- Communication skills
- Cashiering
- Food service
- Barista experience
- Food preparation
- Cleaning experience
- Account management
- Cash handling
- Mentoring
- Retail sales
- Dental Assistanting
Certification
- Certified Dental Assistant
- CPR certified
- X-ray certified
PERSONAL INFORMATION
Work Permit: Authorized to work in the US for any employer
Timeline
Dental Assistant
Tinker Creek Dental Care
03.2026 - Current
CALL CENTER REPRESENTATIVE
Wells Fargo
07.2020 - 01.2026
SALES ASSOCIATE
BED BATH AND BEYOND
08.2019 - 07.2020
CASHIER
Panera Bread
09.2018 - 07.2019
HIGH SCHOOL DIPLOMA - undefined
William Fleming High School
Dental Assistant -
Accelerated Academy