Madison Hill

• Answered inbound calls, chats and emails to facilitate customer service.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Made outbound calls to obtain account information.
• Fielded customer complaints and queries, fast-tracking for problem resolution.
• Set up and activated customer accounts.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Answered constant flow of customer calls with minimal wait times.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Answered constant flow of customer calls with minimal wait times.
• Assisted vendors with setting appointments for work orders.
• Communicated with vendors regarding any work order details.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Created the first ever call center guidebook for the company.

Coordinated daily board arrangements to enhance technician efficiency.

Assisted technicians by ordering necessary parts for specialized jobs. Restocked regular truck inventory to maintain operational efficiency.

Monitored return trips through spreadsheet management and integrated schedules into Google Calendar.

Enhanced customer satisfaction by effectively responding to reviews on Google, BBB, and Angi’s List.

Managed inbound call operations to efficiently book customer appointments.

Compiled and organized weekly call reports to enhance communication efficiency.

Facilitated weekly submission of permits for required work activities.

• Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
• Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
• Performed scheduled patient safety checks and documented results to establish patients' well-being.
• Charted on each patient daily.
• Treated clients and families with respect and dignity.
• Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.
• Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.

• Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to patient satisfaction.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Worked with chef to prepare daily food specials and other supplies.
• Placed orders to restock items before supplies ran out.
• Maintained composure and work quality while under stress.
• Sanitized all pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
• Lifted and carried heavy materials.