Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Madison Hinson

Leland,NC

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and product knowledge. Driven to provide quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

6
6
years of professional experience

Work History

Orthopedic Medical Device Consultant

DePuy Synthes Joint Reconstruction
09.2022 - Current
  • Established a reputation as a trusted advisor in the field of medical device consulting through consistent results-driven service delivery.
  • Directed hospital staff on the correct use and surgical flow of company products to ensure HCP satisfaction, reduced OR time, and optimal patient outcome.
  • Improved client satisfaction rates by promptly addressing any concerns or issues related to their medical devices.
  • VRAS Certified and consulted in over 200 surgical cases.
  • Enhanced patient care by providing expert advice on medical device selection and usage.

Server

Carolina Brewery
05.2021 - 09.2021
  • Fostered a warm environment by providing expert level customer service and creating a positive, unique dining experience
  • Increased sales significantly by upselling higher-end products to customers
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Managed working inventory by replenishing food items, paper products and canned goods to ensure a well-stocked pantry capable of supporting busy periods.

Gymnastics Instructor

KPAC
08.2018 - 08.2019
  • Directed ambitious practice sessions to boost athletic abilities and teamwork.
  • Coordinated with other instructors and coaches to determine student advancement and progress.
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
  • Increased athlete confidence levels through consistent reinforcement of accomplishments and areas of improvement during structured feedback sessions.

Education

Bachelor of Arts - Exercise And Sports Science

University of North Carolina At Chapel Hill
Chapel Hill, NC
05.2022

High School Diploma -

SOUTH IREDELL HIGH SCHOOL
Statesville, NC

Skills

  • Product Specialist
  • Inventory Management
  • Knowledge of Human Biology
  • Analytical Thinker
  • Time and Task Management
  • Build Strong Relationships
  • Communication Skills
  • Complaint Handling
  • Hospital Sales
  • Problem-Solving, Direct and Creative
  • Attention to Detail

Timeline

Orthopedic Medical Device Consultant

DePuy Synthes Joint Reconstruction
09.2022 - Current

Server

Carolina Brewery
05.2021 - 09.2021

Gymnastics Instructor

KPAC
08.2018 - 08.2019

Bachelor of Arts - Exercise And Sports Science

University of North Carolina At Chapel Hill

High School Diploma -

SOUTH IREDELL HIGH SCHOOL

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Madison Hinson