Madison Holland
Bar{n} Booze {n} Bites
Atlanta,GA
1
Certification
8
years of professional experience
Dedicated hospitality professional with expertise in delivering outstanding customer service. Strong teamwork and adaptability skills facilitate effective responses to dynamic environments. Capable of managing multiple tasks and maintaining organized workspaces while addressing customer inquiries efficiently.
Work History
Server
5 Months- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Oversaw daily operations during peak hours, maintaining high standards of service and efficiency.
- Managed food and beverage orders efficiently, coordinating with kitchen staff to optimize workflow.
- Trained new servers on menu items and service protocols, enhancing team performance and guest satisfaction.
- Resolved customer complaints swiftly, fostering a welcoming atmosphere and promoting repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supervised setup of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table setup to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
Server
1 Year 7 Months- Delivered food orders to customers promptly, enhancing dining experience.
- Provided excellent customer service by taking and delivering food orders.
- Took orders from customers accurately and in a timely manner.
- Executed opening and closing duties, ensuring dining area was welcoming and well-stocked.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Engaged customers with recommendations and answered inquiries to promote daily specials.
Hostess
9 Months- Managed hostess stand by utilizing customer service and communication skills, ensuring smooth guest flow and organization.
- Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
- Streamlined processes to enhance customer service and improve guest experiences.
- Greeted and escorted guests to dining area, presenting menus to facilitate a welcoming atmosphere.
- Reliable, diligent, and always looking for ways to streamline processes and better serve customers.
Swim Instructor
4 Months- As a swim instructor, I taught ages ranging from 4 months to 12 years old.
- Taught swim skills to special-needs children, fostering their confidence in water safety.
- Provided constructive feedback to parents and children, enhancing understanding of swimming progress.
- Instructed participants in proper stroke techniques, promoting self-reliance in swimming.
Hostess
1 Year 3 Months- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and address service questions, ensuring a smooth guest experience.
- Welcomed guests warmly at the entrance, creating a positive atmosphere.
- Consistently promoted guest satisfaction at every step by anticipating needs and supporting the food preparation and service teams.
- Communicated effectively with customers, addressing concerns with diplomacy and professionalism.
- Handled customer complaints effectively, escalating significant issues to the manager to ensure timely resolution.
Lifeguard
1 Year 4 Months- Assisted in emergency response, demonstrating knowledge of CPR, AED, and other lifesaving techniques
- monitored students in the water to prevent accidents and maintain safety
- Conducted thorough inspections of water safety equipment to ensure operational reliability during emergencies. on water safety equipment to maintain reliability in the event of an emergency
- performed operational inspections on water safety equipment to maintain reliability in the event of an emergency
- communicated swimming session rules to students, fostering a safe and informed environment
- Kept facilities clean, orderly, and well-stocked to meet expected needs
- observed students in the water, proactively preventing accidents and ensuring safety
Education
High School Diploma
Some College (No Degree) - Bachelor of Science in Nursing
Bachelor of Science - Nursing
Skills
Server experience
Exceptional customer service
Guest service
Guest relations
Menu Knowledge
Food safety
Cash handling
Restaurant experience
Hospitality
Guest engagement
Communication skills
Strong work ethic
Certification
- Alcohol Serving License
Timeline
Server
Bar{n} Booze {n} Bites
08.2025 - 01.2026Read More
Server
Home Tavern
05.2024 - 12.2025Read More
Hostess
Chili's Grill & Bar Restaurant
12.2021 - 09.2022Read More
Swim Instructor
Aqua-Tots Swim Schools
05.2021 - 09.2021Read More
Hostess
The Grove Restaurant
09.2019 - 12.2020Read More
Lifeguard
Sweetwater pools
04.2018 - 08.2019Read More
Kennesaw State University
Some College (No Degree) from Bachelor of Science in Nursing
Read More
Lakeside High School
High School Diploma
Read More
Middle Georgia State University
Bachelor of Science from Nursing
Read More
References
References available upon request.