Madison Hollifield
Asheville,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Mortgage Lending Assistance
United Federal Credit Union
08.2022 - 10.2023
- Actively participated in client meetings, ensuring efficient scheduling and coordination for loan officers. Organized and updated calendars to optimize client interactions and enhance overall productivity.
- Answered incoming calls, providing customer service, and promptly addressing inquiries. Managed the entire document processing workflow, ensuring accuracy and completeness of all documents for loan officers.
- Successfully submitted, processed, and closed loans in a timely and accurate manner. Maintained direct communication with borrowers and collaborated closely with processors and underwriters to facilitate a smooth loan processing experience.
Loan Processor and Loan Closer
Mountain Lifestyles Mortgage
04.2018 - 06.2022
- Worked closely with Loan Officers and Wholesale Lenders to facilitate a smooth and efficient mortgage loan process.
- Managed the entire loan lifecycle, from submission to closing, ensuring a seamless and compliant process for borrower
- Skillfully addressed and fulfilled all additional underwriting conditions, demonstrating a commitment to quality and thoroughness in loan processing.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Utilized loan origination software to process and track loan applications.
- Coordinated closing process with attorneys, title companies, and government clerks.
Hotel Front Desk Manager
Best Western
01.2015 - 04.2018
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Resolved guest complaints by addressing issues with rooms promptly.
- Checked guests in out of hotel, made reservations, and processed payments.
Bookkeeper
Ingles Supermarket
04.2010 - 09.2015
- Maintained meticulous records of all financial transactions during shifts, ensuring accurate accounting of funds
- Regularly reconciled cash registers, verifying that all transactions matched and all funds were in balance. Skillfully handled cash loans and change orders as needed.
- Provided excellent customer service, addressing client inquiries, resolving issues, and ensuring a positive experience for all patrons.
- Effectively managed sales of North Carolina Lottery products, consistently meeting and exceeding sales targets. Oversaw the ordering process, ensuring sufficient product availability for customers.
Education
Bachelor of Science - Criminal Justice
Mars Hill University
Mars Hill, NC05.2019
Associate of Arts -
AB-Tech
Asheville, NC05.2018
Skills
- Computer proficiency
- Problem-solving abilities
- Digital skills
- Communication skills
- Leadership experience
- Collaboration talent
- Attention to detail
- Critical thinking skills
- Organized
Timeline
Mortgage Lending Assistance
United Federal Credit Union
08.2022 - 10.2023
Loan Processor and Loan Closer
Mountain Lifestyles Mortgage
04.2018 - 06.2022
Hotel Front Desk Manager
Best Western
01.2015 - 04.2018
Bookkeeper
Ingles Supermarket
04.2010 - 09.2015
Bachelor of Science - Criminal Justice
Mars Hill University
Associate of Arts -
AB-Tech
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