Madison Hollis
Mansfield,TX
Summary
Professional team member with experience in patient dietary support, front-desk service, and operational coordination. Strong attention to detail, clear communication, and customer service. Focus on efficient workflows, compliance, and positive patient experiences.
Overview
2
2
years of professional experience
Work History
Patient Dietary Support/Meal Host
Texas Health Arlington Memorial Hospital
Arlington, Texas
2026.09 - Current
- Reviewed order details, patient records, and compliance reports with strong attention to accuracy and hospital standards.
- Helped support patient dietary flow by coordinating with nursing staff and front desk teams.
- Shared concerns with hospital staff using clear, professional updates.
- Provided customer service by anticipating customer needs and responding quickly.
- Managed busy daily schedules by prioritizing urgent tasks and keeping communication clear across healthcare and retail teams.
Team Member
Shake Shack
Grand Prairie, Texas
2025.10 - 2026.09
- Greeted customers at store entrance with friendly, professional service.
- Supported POS systems and digital terminals for quick data entry, cash handling, and accurate order records.
- Prepared menu items and checked presentation before serving guests.
- Maintained dining areas, counters, and kitchen stations clean throughout shifts.
- Worked with team members to improve productivity and efficiency.
Team Leader
Tropical Smoothie Cafe
Mansfield, Texas
2025.02 - 2025.11
- Helped with routine inventory audits, receiving tasks, and par-level checks in front-of-house and storage areas to support supply control.
- Handled customer complaints promptly while maintaining strong customer service.
- Trained new team members on operational guidelines, safety compliance, and clear communication standards.
- Assigned daily tasks to team members to improve group productivity.
- Encouraged team members to improve customer satisfaction and loyalty to support retention and growth.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX2026-12
High School Diploma -
Juan Seguin
Arlington, TX2023-06
Skills
- Customer service and support
- Patient assistance
- Problem solving
- Order management
- Verbal and written communication
- Conflict resolution
Timeline
Patient Dietary Support/Meal Host
Texas Health Arlington Memorial Hospital
2026.09 - Current
Team Member
Shake Shack
2025.10 - 2026.09
Team Leader
Tropical Smoothie Cafe
2025.02 - 2025.11
Associate of Arts -
Tarrant County College
High School Diploma -
Juan Seguin