Madison Holt
Houston
Summary
Dedicated and detail-oriented professional with a strong focus on customer service, account management, and sales. Proven ability to foster teamwork and drive results in fast paced environments. Committed to delivering exceptional service while building lasting relationships with clients and colleagues.
Overview
10
10
years of professional experience
Work History
Account Manager
AlphaGraphics Of West Houston
Houston, TX
10.2024 - Current
- Developed and maintained strong client relationships to ensure satisfaction and retention.
- Collaborated with cross-functional teams to create tailored marketing solutions for diverse client needs.
- Analyzed customer feedback to identify opportunities for service improvement and product enhancement.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Contributed to team objectives in fast-paced environment.
- Consistently outperformed sales quotas by implementing effective sales strategies and fostering client relationships.
Family Manager
Self Employed Services
Houston, TX
09.2019 - Current
- Budgeting and managing family finances.
- Scheduling outings, playdates, and school events.
- Planning and cooking nutritious meals.
- Serving as an exemplary teacher in promoting literacy, communication, organization, and kindness.
- Successfully handling multiple tasks simultaneously.
Assistant Store Manager
Pacsun
Houston, TX
10.2018 - 09.2019
- Oversaw all aspects of store operations, including opening and closing procedures, money handling, daily task lists, and pre-shift meetings.
- Conducted training sessions to equip new employees with essential skills and knowledge.
- Managed stock organization and performed audits to maintain optimal inventory levels.
- Managed effective email correspondence with district and store managers.
- Spearheaded design and execution of floor set updates to enhance visual merchandising.
Server
First Watch
Houston, TX
04.2017 - 10.2018
- Exhibited a professional attitude and presentation per appearance and dress standards, performed all table service functions with a commitment to guest satisfaction and assisted fellow team members with side work.
Local Outreach Manager
Pei Wei
College Station, TX
08.2016 - 01.2017
- Promoted Pei Wei on a local level in order to generate sales by distributing marketing materials to schools and businesses after training for each position in the restaurant.
Education
High School Diploma -
James E. Taylor High School
Katy, TX05.2015
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- CRM proficiency
- National client relations
References
- Scarlett Wilkes, Store Manager at PacSun, 281-536-2720, WilkesScarlett@yahoo.com
- Ysatis Gonzalez, Supervisor at First Watch, 281-788-1489, Ysatis.Gonzalez@gmail.com
Timeline
Account Manager
AlphaGraphics Of West Houston
10.2024 - Current
Family Manager
Self Employed Services
09.2019 - Current
Assistant Store Manager
Pacsun
10.2018 - 09.2019
Server
First Watch
04.2017 - 10.2018
Local Outreach Manager
Pei Wei
08.2016 - 01.2017
High School Diploma -
James E. Taylor High School