Madison Hosmer
Algonac,Michigan
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
General Laborer
Grosse Pointe Equestrian
Grosse Pointe, MI
09.2023 - 01.2024
- Loaded and unloaded materials onto trucks for delivery to job sites.
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
- Assisted tradespeople with tasks such as measuring, cutting, and preparing materials.
- Moved heavy objects using dollies, carts, hoists, or other manual labor techniques.
- Ensured that all safety regulations were followed while working onsite.
- Inspected completed projects for accuracy before handing them over to the client.
Customer Service Representative
Brighton Stables
Brighton, MI
07.2021 - 02.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Vet Technician Assistant
VetSelect Animal Hospital
Novi, MI
11.2021 - 07.2022
- Assisted veterinarians in examining and treating animals.
- Administered medications and vaccinations as prescribed by a veterinarian.
- Performed laboratory tests such as urinalysis, fecal analysis, and blood work.
- Assisted with medical treatments such as wound cleaning, bandaging, splinting, dental care.
- Observed patient behavior and reported any changes to the veterinarian on duty.
- Ensured proper handling of animals when transferring them from cages to examination tables or other areas within the clinic.
- Cleaned and sterilized instruments used in medical procedures according to established protocols.
- Answered phone calls from clients inquiring about their pets' health status or scheduling appointments.
- Greeted customers upon arrival at the clinic; provided assistance with paperwork related to admissions or discharges.
- Maintained cleanliness of exam rooms between appointments; stocked shelves with necessary supplies.
Sales Associate
Dollar General
Farmington, MI
04.2020 - 10.2021
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
Some College (No Degree) - General Studies
Oakland Community College
Bloomfield Hills, MISkills
- Adaptive Team Player
- Critical Thinking
- Customer Relations
- Problem Resolution
- Follow-Up Skills
- Computer Proficiency
- Prioritization
- Customer Service
- Problem-Solving Abilities
Timeline
General Laborer
Grosse Pointe Equestrian
09.2023 - 01.2024
Vet Technician Assistant
VetSelect Animal Hospital
11.2021 - 07.2022
Customer Service Representative
Brighton Stables
07.2021 - 02.2023
Sales Associate
Dollar General
04.2020 - 10.2021
Some College (No Degree) - General Studies
Oakland Community College
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