Summary
Overview
Work History
Education
Skills
Timeline
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Madison Humeniuk

Odessa,FL

Summary

Proven hospitality professional with a track record of enhancing customer satisfaction at First Watch through exceptional service and strong multitasking abilities. Skilled in cash handling and guest engagement, consistently delivering personalized experiences. Cultivated a loyal clientele base and contributed to a positive, efficient team environment. Demonstrates a strong work ethic and professional appearance.

Overview

4
4
years of professional experience

Work History

Server and Host

First Watch
09.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Certified Lash Artist

Self Employed
02.2021 - Current
  • Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
  • Upsold additional services such as lash lifts, tinting, and brow shaping, boosting overall revenue for the salon.
  • Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
  • Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
  • Contributed to social media marketing efforts by creating engaging content showcasing various lash styles and transformations.
  • Enhanced client satisfaction by providing exceptional lash extension services and maintaining a clean and comfortable environment.
  • Expanded clientele base with excellent customer service and consistent referrals from satisfied clients.

Bar Tender

The Local Draught House
04.2024 - 09.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Server

Whiskey Wings
11.2022 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Cultivated warm relationships with regular customers.

Education

Licensed Esthetician - Beauty/Esthiology

Aveda Institute
Tampa, FL
05-2020

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Hospitality service expertise
  • Professional Appearance
  • Memory retention

Timeline

Server and Host

First Watch
09.2024 - Current

Bar Tender

The Local Draught House
04.2024 - 09.2024

Server

Whiskey Wings
11.2022 - 05.2024

Certified Lash Artist

Self Employed
02.2021 - Current

Licensed Esthetician - Beauty/Esthiology

Aveda Institute

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Madison Humeniuk