Madison Huotari
Ironwood,Michigan
Summary
I am very experienced in customer service and working with people of all ages. I have great problem solving skills, a strong work ethic, and I work well with others. I have always had a strong passion for helping others, and my goal in life is to make a positive impact in peoples' lives, even if it's in a small way.
Overview
5
5
years of professional experience
Work History
Gift Shop Cashier
Copper Peak Ski Flying
Ironwood, MI
05.2020 - Current
- Answered customers' questions and provided information on store procedures or policies.
- Cleaned work area before leaving each day per established protocols.
- Counted cash drawers periodically during shifts to ensure accuracy of funds.
- Greeted customers warmly and responded to inquiries in a timely manner.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered phone calls to assist customers with questions and orders.
Ticket Sales and Concession
Mt Zion Ski Hill
Ironwood, MI
12.2020 - 03.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed payments on cash register and counted back bills and change to patrons.
- Safely prepared, assembled and presented food to satisfy customers and fill orders.
- Cleaned and polished counters, equipment and tables.
- Assessed inventory and prepared product orders.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Restaurant Hostess
Breakwater
Ironwood, MI
02.2019 - 12.2020
- Greeted incoming guests to escort to assigned dining area and present menus.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Answered phones promptly to record and confirm reservations.
- Took beverage orders and served drinks during peak meal times.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Education
High School Diploma -
Luther L Wright
Ironwood, MI05-2021
Associate of Arts - Social Work
Gogebic Community College
Ironwood, MI05-2023
Social Work
Northern Michigan University (Currently Enrolled)
Marquette, MISkills
- Hardworking
- Honest and Dependable
- Compassionate
- Customer Service Skills
- Empathetic
- Communication Skills
Timeline
Ticket Sales and Concession
Mt Zion Ski Hill
12.2020 - 03.2021
Gift Shop Cashier
Copper Peak Ski Flying
05.2020 - Current
Restaurant Hostess
Breakwater
02.2019 - 12.2020
High School Diploma -
Luther L Wright
Associate of Arts - Social Work
Gogebic Community College
Social Work
Northern Michigan University (Currently Enrolled)
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