Madison Hutchins-Laureano
Retail Leader
Pacifica,CA
Summary
Dynamic leader with proven expertise in driving sales and team performance in both specialty retail and quick-serve beverage industries. Excelled in training and developing staff, leveraging analytical skills for business growth, and leading with a customer-first approach. Achieved significant improvements in team efficiency and store operations through effective coaching and visual merchandising.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Peet's Coffee
12.2022 - 09.2024
- Managed all aspects of business operations including but not limited to daily operations; hiring and scheduling; training and developing; ordering and inventory control; and P&L management
- Grew and maintained a loyal return customer base
- Adapted to all new company systems for improved service delivery and led by example on the floor
Store Manager
Bath And Body Works
2 2020 - 07.2022
- Oversaw team of 10-25 including but not limited to scheduling and payroll management; hiring, recruitment, and retainment; and talent development
- Utilize business analysis to create and execute store action plan
- Delegate tasks where possible to maximize time on sales floor for selling and coaching
Store Manager
DavidsTea
02.2017 - 02.2020
- Oversaw store operations including but not limited to sales performance, visuals, scheduling, and payroll
- Consistently developed team through one-on-ones and in-the-moment coaching
- Took initiative to help other locations in training and talent development
Skills
Customer Service Management
Accomplishments
- Earned district award for marketing and outreach as ASM at DavidsTea by partnering with neighboring businesses and building long-term relationships
- Achieved Selling Excellence Summit in 2020 with Bath and Body Works ranking in top 10% for Q4 results by hiring and developing an effective and adaptable team during an unstable and unpredictable time
- Managed stores that increased and maintained important KPIs such as loyalty; average transaction; and both controllable and total net profit by utilizing business analysis, action plans, and direct coaching
- Built loyal customer bases that were reflected in KPIs by role-modeling customer-first behaviors, setting high standards for customer service, and coaching in-the-moment
- Achieved 2023 Q4 results +20% in sales over prior year, +9% to sales budget, and +54% to overall profit budget through focus on frequent business analysis and quick turnaround actions
Additional Information
Please see LinkedIn for additional work history
References
Mary Horton
Store Manager
Peet's Coffee
MHorton@peets.com
(971) 400-6104
Nedim Heto
Store Manager
Peet's Coffee
NHeto@peets.com
(347) 260-1370
Avelina Moriarty
Store Manager
Peet's Coffee
AMoriarty@peets.com
(831) 359-9625
Joseph Terzado
Hospital Manager
VEG Veterinary Emergency Group
josephterzado@veg.vet
(252) 655-1395
Certification
ServSafe Manager Certified
Timeline
Store Manager
Peet's Coffee
12.2022 - 09.2024
Store Manager
DavidsTea
02.2017 - 02.2020
Store Manager
Bath And Body Works
2 2020 - 07.2022
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