Madison Immel
Chisago City,MN
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating well rounded experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Dugout Bar
10.2022 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle phone calls.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Fitness Center Attendant
Anoka Ramsey Community College
01.2022 - 01.2023
- Enforced rules and held customers accountable for not following gym regulations.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Provided emergency first aid and CPR as needed.
- Utilized effective record-keeping system for tracking customer information.
Store Team Member
Target
10.2020 - 10.2022
- Used cash register to complete purchases, collect payment and execute fast and friendly check-out experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
Hostess
Keys Cafe
07.2017 - 08.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Associate of Science - Nursing
Century College
White Bear Lake, MN05.2025
No Degree - Emergency Medical Technician
Century College
White Bear Lake, MN12.2023
High School Diploma -
Chisago Lakes Senior High School
Lindstrom, MN06.2019
Skills
- Team Collaboration
- Conflict Management
- Hospitality Service Expertise
- Organization and Time Management
- Verbal and Written Communication
- Listening Skills
- Cleaning and Sanitation
Certification
- Certified BLS Provider, AHA - May 2022 to May 2024
Timeline
Server
Dugout Bar
10.2022 - 07.2023
Fitness Center Attendant
Anoka Ramsey Community College
01.2022 - 01.2023
Store Team Member
Target
10.2020 - 10.2022
Hostess
Keys Cafe
07.2017 - 08.2019
Associate of Science - Nursing
Century College
No Degree - Emergency Medical Technician
Century College
High School Diploma -
Chisago Lakes Senior High School