Madison Jason
Haslet,TX
Summary
Patient service representative with expertise in treatment protocols and exceptional communication abilities. Proven track record in facilitating effective coordination between the patient and healthcare professionals while delivering thorough patient education. Organizational skills, adaptability, time management, and efficiency in service delivery.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Ralph Lauren
10.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to streamline processes and enhance customer satisfaction.
- Identified potential issues in service delivery, proposing solutions to improve operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
Healthcare Customer Service Representative
Molina Healthcare
06.2023 - 09.2025
- Collected payments from patients and entered them into the billing system accurately
- Schedule appointments for patients using the electronic healthcare records system
- Provided excellent customer service by responding to inquiries in a timely and professional manner
- Assisted in checking patients' insurance eligibility before their appointment
- Process paperwork related to medical claims processing, including authorization, referrals pre-certification
- In calls from patients and other healthcare facilities to provide information or schedule services
Customer Service Representative
Rainbow Shops
05.2022 - 06.2023
- Perform cashier duty such as accepting payments issuing receipts and counting money back change
- Upsold additional items based on customers interest and needs
- Conducted inventories on a regular basis to track stock levels
- Provided accurate information about products prices and services
- Organize stockrooms shelves according to size color and style
- Handle customer complaint in a professional manner
- Perform cashier duties such as accepting payments, issuing receipts, and counting money back change
Education
High School Diploma -
V.R Eaton Highschool
Haslet, TXSkills
- Insurance verification
- Medical billing
- Electronic healthcare records
- Appointment scheduling
- Customer service
- Team collaboration
- Problem-solving
- Interpersonal skills
- HIPAA Compliance
Timeline
Customer Service Representative
Ralph Lauren
10.2025 - Current
Healthcare Customer Service Representative
Molina Healthcare
06.2023 - 09.2025
Customer Service Representative
Rainbow Shops
05.2022 - 06.2023
High School Diploma -
V.R Eaton Highschool