MADISON JOH
PANAMA CITY,FL
Summary
Proven track record of enhancing customer satisfaction and streamlining operations demonstrated during tenure at Fed Ex Ground. Skilled in heavy lifting and quality control, with a knack for fostering teamwork and collaboration. Achieved significant improvements in efficiency and safety, leveraging a positive and friendly attitude to exceed employer expectations.
Friendly worker with strong history of excellent guest service. Effectively multi-tasked to efficiently complete various food and beverage functions. Trained in set-up, restock and takedown. Skilled in cleaning and disinfecting to meet company standards.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Server Assistant
Wicked Wheel
01.2017 - Current
- Assisted with dining room set up prior to and after service period.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Supported fast table turnover by taking customer orders and payments accurately and efficiently.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Provided attentive service and proactively assessed guest needs.
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Addressed customer complaints and inquiries to verify satisfaction.
Warehouse Worker
Fed Ex Ground
02.2022 - 11.2022
- Consistently lifted materials weighing as much as 70 pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Moved furniture and boxes using utility dolly and truck ramp.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assisted in receiving, stocking and distribution of merchandise.
- Helped train new employees in safe practices and warehouse procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Line Cook
Noodle Company
11.2016 - 12.2016
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Checked food temperature regularly to verify proper cooking and safety.
- Followed health, safety and sanitation guidelines while preparing and serving food.
Attendant
Race City
02.2014 - 07.2015
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Deckhand
Marine Transportation Services Inc.
07.2013 - 10.2013
- Handled and disposed of chemicals and hazardous or caustic materials in compliance with safety data sheets.
- Inspected and tested safety equipment and emergency response systems.
- Followed safety protocols and procedures to prevent accidents.
- Inspected and maintained deck equipment and supplies.
- Read output of various gauges or displays and documented information in engineering logs.
- Updated logs for onboard equipment and machinery following correct documentation procedures.
- Communicated clearly, concisely and politely with passengers and crew members.
- Assisted with navigation and overnight tasks as look-out.
- Laid and transferred rigging, safely handled lines, and checked tow for 3 vessels.
Education
High School Diploma -
A. Crawford Mosley High School
Lynn Haven, FL05.2012
Skills
- Order Management
- Quality Control
- Food Running
- Wine service
- Attention to Detail
- Willing to Learn
- Positive and Friendly Attitude
- Flexible Schedule
- Teamwork and Collaboration
- Customer Service
- Basic Math
- Performance Improvement
- Responsible and Trustworthy
- Heavy Lifting
- Guest Relations Management
Managing large groups of people in video games with leadership role.
I have managed groups of players from massive multiplayer games with the common goal of all players to achieve positive results. This includes titles such as "World of Warcraft", "Final Fantasy 14", and many more. This gives me perspective on how to handle both people's expectations and relations if any conflicts would arise.
Timeline
Warehouse Worker
Fed Ex Ground
02.2022 - 11.2022
Server Assistant
Wicked Wheel
01.2017 - Current
Line Cook
Noodle Company
11.2016 - 12.2016
Attendant
Race City
02.2014 - 07.2015
Deckhand
Marine Transportation Services Inc.
07.2013 - 10.2013
High School Diploma -
A. Crawford Mosley High School
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