Madison Johnson
Plano
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
12
12
years of professional experience
Work History
Server & Server Trainer
Boomer Jack's Bar and Grill
Fairview
06.2019 - 10.2024
- Train and mentor new servers on menu knowledge, proper service techniques, and customer interaction.
- Observe new staff on the floor, providing real-time feedback and guidance to ensure quality service.
- Handled high-volume shifts while maintaining a calm and professional demeanor.
- Upsold menu items, contributing to a 10% increase in revenue during shifts.
- Maintained knowledge of current daily specials, menu items, garnishes, ingredients, and preparation methods.
Bartender
Sweetwater Grill
Royse City
01.2017 - 09.2019
- Provided excellent customer service, engaging with guests and ensuring a memorable experience.
- Managed inventory, including stocking supplies, checking expiration dates, and maintaining a clean bar area.
- Collaborated with kitchen, server staff, and management to ensure smooth service during busy shifts.
- Addressed any concerns or special requests quickly.
- Handle cash, process credit/debit transactions, and ensure accurate account handling.
Server
La Pradera
Wills Point
01.2013 - 12.2016
- Upheld high standards of sanitation in accordance with health department regulations.
- Preformed opening and closing duties such as setting up the dining area and restocking supplies.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing task during peak hours.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
High School Diploma -
Terrell High School
Terrell, Texas05-2012
Skills
- Customer service and guest relations
- Cash handling and POS system proficiency
- Team collaboration and leadership
- Cleanliness and health compliance
- Conflict resolution and problem solving
- Time management and efficient multitasking
Timeline
Server & Server Trainer
Boomer Jack's Bar and Grill
06.2019 - 10.2024
Bartender
Sweetwater Grill
01.2017 - 09.2019
Server
La Pradera
01.2013 - 12.2016
High School Diploma -
Terrell High School
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