Liam Morrisroe

Full-time server responsible for all aspects of FOH opening and closing brunch, happy hour and dinner service at a popular Spanish tapas restaurant.

• Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Responded efficiently to guest inquiries and complaints in a professional manner
• Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
• Explained goals and expectations required of trainees.
• Created and offered additional materials to enhance training.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Provided ongoing coaching and feedback to new servers, facilitating a smooth transition to their roles.
• Utilized a variety of teaching methods, including digital tools and hands-on practice, to accommodate different learning preferences including Toast, and Micros POS systems

Full front of house duties including key opening, closing, training & safety training.

Specializing in local beer and liquor selection.

• Took orders from customers accurately and in a timely manner.
• Upheld high standards of sanitation in accordance with health department regulations.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Assisted staff by serving food and beverages or bussing tables.
• Inspected dining and serving areas for cleanliness and proper service setup.
• Resolved problems or concerns to satisfaction of involved parties.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Recommended food and drinks to patrons based on preference, pairings, daily specials and special promotions.
• Operated cash register and Point of Sale (POS) system for transactions
• Poured wine, beer and cocktails for patrons.

Managed, planned, and grew a local grocer through its genesis into a viable, reputable, and recognizable destination for Kansas Citians seeking fresh local foods.

• Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
• Prepared detailed reports for senior leadership, outlining key performance metrics related to operational success.
• Resolved customer complaints quickly, while maintaining high quality standards of service delivery.
• Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
• Conducted regular meetings with senior management team to review progress against established objectives.
• Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
• Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
• Assisted in the recruitment process by interviewing potential candidates for open positions.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Monitored financial performance, and identified areas for improvement in cost savings and revenue generation.
• Ensured compliance with local health department regulations regarding food safety standards.
• Maintained relationships with vendors to obtain the best pricing on supplies and materials.
• Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
• Supervised employees through planning, assignments, and direction.
• Maximized time and employee productivity, consolidating data, payroll, and accounting programs into centralized systems.

building and retaining large client accounts, catering orders, staffing, payroll, store promotion, and supervising day-to-day store operations.

• Monitored inventory levels of wines and spirits at both store locations in order to ensure timely replenishment when needed.
• Built relationships with key decision makers at retail outlets and restaurants in order to maximize sales opportunities.
• Negotiated prices with suppliers and wholesalers based on industry trends and customer demand.
• Participated in trade shows, conferences and other industry related events as a representative of the company's brand and products.
• Identified potential large customer and business accounts and built relationships with them through presentations, networking events and other activities.
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• Performed quality control checks on incoming shipments from vendors against purchase orders prior to releasing items into stock.
• Coordinated logistics such as shipment schedules and delivery routes between vendors and distributors.
• Maintained accurate records of all sales transactions including invoices, orders, payments received.
• Attended weekly meetings with senior management teams to discuss progress towards goals and objectives set forth in the annual business plan.
• Researched emerging markets for development opportunities by staying abreast of industry news and developments.
• Analyzed sales data from POS systems to identify opportunities for growth within specific channels or regions.
• Watched for and recognized security risks and thefts to prevent or handle situations.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Analyzed sales data to identify trends and adjust sales strategies accordingly.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
• Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.

• Conducted regular inspections of kitchen area for cleanliness and safety.
• Verified food preparation and cooking standards to ensure quality control.
• Monitored food temperature during storage, preparation, and service.
• Implemented cost-saving strategies while maintaining high quality standards.
• Performed regular maintenance checks on all kitchen equipment.
• Ordered food ingredients from vendors based on budget constraints.
• Maintained accurate records of inventory, supplies, and orders.
• Performed opening and closing kitchen supervisory tasks with proficient adherence to checklists.
• Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
• Developed and implemented strategies to enhance team performance, improve processes and boost results.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Stayed informed about daily specials, new menu items, promotions.
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Monitored dining room for cleanliness and proper set-up at all times.
• Prepared drinks according to standard recipes.