MADISON JOHNSON
Smyrna,GA
Summary
Resourceful Co-Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and adaptability which contribute to successful team coordination and project delivery. Committed to driving results through effective collaboration and strategic planning.
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work History
Co Manager
Windsor Fashion
01.2022 - Current
- Led daily store operations with a strong focus on sales, customer service, and team performance.
- Managed staffing, scheduling, payroll, and operational priorities to maximize efficiency.
- Recruited, trained, coached, and developed team members while supporting retention and performance goals.
- Analyzed KPIs and sales reports to identify opportunities for improved business results.
- Maintained company standards for merchandising, inventory, loss prevention, safety, and store presentation to enhance customer experience.
- Fostered positive, accountable team culture through communication, recognition, coaching, and continuous improvement initiatives.
Customer Service Associate
Home Depot
01.2021 - 05.2022
- Provided fast, friendly customer service by identifying customer needs and recommending appropriate products and solutions.
- Assisted customers throughout the sales process, from greeting and qualifying needs to recommending products and closing sales.
- Provided efficient service across POS, returns, and online order support to enhance customer satisfaction
- Assisted with customer orders, special services, product questions, and general sales support.
- Developed knowledge of products, services, and adjacent departments to better assist customers and provide accurate information.
- Collaborated with department supervisors, coworkers, vendors, and other departments to meet customer and store needs.
- Maintained assigned department areas to ensure they were clean, organized, fully stocked, shop-ready, and safe.
- Identified and corrected safety hazards and reported unsafe conditions to management.
Information Desk Assistant/Administrative Assistant
Guilford College
Greensboro, GA
09.2020 - 01.2022
- Provided professional customer service by answering calls, assisting visitors, and responding to routine inquiries.
- Coordinated incoming and outgoing mail, ensuring timely distribution of correspondence and documents.
- Prepared meeting agendas and schedules and recorded departmental meeting minutes.
- Maintained organized electronic and physical filing systems for accurate and efficient record retrieval.
- Scheduled and coordinated meetings, virtual appointments, and travel arrangements to facilitate departmental functions and events.
- Managed incoming and outgoing mail, correspondence, and document distribution.
- Processed travel authorizations, service agreements, supply orders, inventory, and administrative records.
- Resolved administrative issues, supported department operations, and supervised student employees.
Education
High School Diploma -
NEW MANCHESTER HIGH SCHOOL
Douglasville, GA 08.2017 - 01.2020
Some College (No Degree) - Business Management
WEST GEORGIA TECHNICAL COLLEGE
Douglasville, GA 08.2024 -
Skills
- Sales & KPI Ownership
- Customer service
- Merchandising Standards
- Inventory control
- Operations management
- Operational Planning
- Staff Scheduling
- Talent Acquisition
- Employee training
- Talent development
- Team building
- Leadership
- Time management
- Sales & KPI Ownership
Languages
- English, Fluent
- Spanish, beginner
Timeline
Some College (No Degree) - Business Management
WEST GEORGIA TECHNICAL COLLEGE
08.2024 -
Co Manager
Windsor Fashion
01.2022 - Current
Customer Service Associate
Home Depot
01.2021 - 05.2022
Information Desk Assistant/Administrative Assistant
Guilford College
09.2020 - 01.2022
High School Diploma -
NEW MANCHESTER HIGH SCHOOL
08.2017 - 01.2020