Madison Jones
Fairbanks,AK
Summary
I am a very passionate person with deep family and career values. I am driven towards helping those in need and obtaining a career that is fulfilling. I enjoy working in a friendly, positive and professional environment where workers act as a team and always improving in what i do. I can offer dedication and willingness to improve in my area as well as the readiness to help those above me to insure a well rounded and efficient team.
Overview
3
3
years of professional experience
Work History
Manager
McDonald’s
Fairbanks
06.2022 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures to uphold company standards.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Marine
Marine Corps
Camp Pendleton South, California
11.2021 - 06.2022
- Assisted in the inspection of personnel and equipment to ensure compliance with Marine Corps standards.
- Performed maintenance on vehicles, weapons, and other military equipment.
- Operated radio communication systems to transmit messages between units.
- Developed and conducted medical training scenarios to enhance unit readiness and response capabilities.
- Participated in hands-on training sessions focusing on emergency medicine on critically injured patients.
Education
High School Diploma -
University of Alaska Fairbanks
Fairbanks, AKSkills
- Negotiation
- Staff Management
- Time Management
- Team Leadership
- Verbal and written communication
- Decision-Making
- Self-Directed
- Flexible and Adaptable
- Friendly, Positive Attitude
- Problem-Solving
- Customer Service
- Social Perceptiveness
- Organization
- Training & Development
- Relationship Building
- Professionalism
- Communication Skills
Timeline
Manager
McDonald’s
06.2022 - Current
Marine
Marine Corps
11.2021 - 06.2022
High School Diploma -
University of Alaska Fairbanks