Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Madison Jones

Galveston,TX

Summary

Front Desk Supervisor at The Grand Galvez with a history in customer service and operations overview. Expert in payment processing and employee scheduling, enhancing efficiency and guest satisfaction Quickly able to recognize the need to address customer issues promptly, enforcing a welcoming environment, and training staff to uphold high service standards with all guest.

Overview

5
5
years of professional experience

Work History

Front Desk Supervisor

The Grand Galvez
Galveston, TX
06.2023 - Current
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Provided administrative support such as filing documents, photocopying and scanning materials.

Front Desk Receptionist

Hilton Galveston Island Resort
Galveston, TX
03.2021 - 10.2023
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.

Lead Store Manager

Walgreen's Pharmacy
Galveston, TX
02.2020 - 04.2021
  • Trained new staff in relevant processes and procedures.
  • Maintained inventory of office supplies and ordered new materials as needed.
  • Adhered to strict loss prevention guidelines to minimize shrinkage.
  • Coordinated with department managers to adjust employee schedules as needed.
  • Implemented new systems for efficient scheduling processes such as automated reminders for shift changes or vacation requests.

Education

Associate of Arts - Business Administration

San Jacinto College
Pasadena, TX
05-2023

Skills

  • Customer service
  • Data entry
  • Administrative support
  • Employee scheduling
  • Payment processing
  • Administrative skills
  • Hospitality services
  • Operations oversight

References

References available upon request.

Timeline

Front Desk Supervisor

The Grand Galvez
06.2023 - Current

Front Desk Receptionist

Hilton Galveston Island Resort
03.2021 - 10.2023

Lead Store Manager

Walgreen's Pharmacy
02.2020 - 04.2021

Associate of Arts - Business Administration

San Jacinto College

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