Madison Jones
Stow,OH
Summary
Dedicated operations supervisor with a track record of enhancing team performance and customer service quality. Skilled in time management and problem-solving, driving measurable improvements through effective communication and collaboration.
Overview
6
6
years of professional experience
Work History
Quality Administration Coordinator
Leaf Home
Hudson, OH
12.2025 - Current
- Coordinated daily administrative tasks to support team efficiency and workflow optimization.
- Maintained organization of files and records, ensuring easy access for team members.
- Analyzed job documentation and provided detailed revision reports to ensure compliance with field standards.
- Executed field purchase audits to verify accuracy and integrity of procurement processes.
- Analyzed and assessed claims through comprehensive investigations to uphold integrity and accuracy in claims processing.
- Assisted teams in implementing ESG initiatives to promote sustainability practices. Supported project coordination to align with environmental standards. Contributed to research efforts on ESG compliance and reporting.
Operations Supervisor
Jo-Ann Fabrics, Store Support Center
Hudson, OH
03.2024 - 05.2025
- Supervised daily operations to enhance team efficiency, leading to noticeable improvements in workflow and customer service quality.
- Develop, maintain, and implement post orders, providing 24/6 facility coverage.
- Facilitated communication between departments, fostering teamwork that streamlined problem resolution and improved project turnaround times.
- Maintained accurate records of operational metrics, enabling data-driven decisions that supported continuous improvement initiatives.
- Provided training and mentorship to new staff, enhancing team skills and contributing to a positive work environment.
- Conduct quarterly performance evaluations and implement coaching strategies to improve team performance.
Security Officer/Asset Protection
Jo-Ann Fabrics, Store Support Center
Hudson, OH
12.2020 - 03.2024
- Monitored the interior and exterior of a 1.6M sq. ft. facility using CCTV, and security patrols, maintaining a safe and secure
environment. - Coordinated with store managers nationwide to update alarm and safe codes.
- Responded to on-site medical emergencies, working alongside first responders.
- Manage access control utilizing Pro-Watch Badge Manager, ensuring proper authorization for 3,000+ employees, contractors,
and visitors across four locations.
Internship
Sandusky County Sheriff's Department
Fremont, OH
01.2020 - 03.2022
- Organized and streamlined jail and medical record filing systems.
- Handle confidential information and destroy outdated reports and records.
- Conduct investigations, assisted with search warrants, and gathered witness/suspect statements and information.
- Transported inmates safely and performed data entry for criminal/traffic cases.
- Oversaw interior and exterior surveillance of the jail, conducting hourly inspections on a rotating schedule across cell blocks.
Sales Associate
Bed Bath & Beyond
Stow, OH
11.2020 - 02.2021
- Assisted customers with product selections, enhancing satisfaction and driving repeat business.
- Processed transactions efficiently, contributing to a seamless checkout experience.
- Collaborated with team to maintain organized displays, improving store aesthetics.
- Resolved customer inquiries promptly, ensuring a positive shopping experience.
- Contributed to sales targets by promoting special offers and new products.
Education
Master of Science - Criminal Justice - Behavior Sciences
Walden University
Minneapolis, MN11-2022
Master of Science - Criminal Justice - Forensic Investigation
Bowling Green State University
Bowling Green, OH05-2020
Skills
- Report generation
- Office administration
- Meeting facilitation
- Document control
- Scheduling expertise
- Attention to detail
- Schedule management
- Report writing
- General security
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Quality Administration Coordinator
Leaf Home
12.2025 - Current
Operations Supervisor
Jo-Ann Fabrics, Store Support Center
03.2024 - 05.2025
Security Officer/Asset Protection
Jo-Ann Fabrics, Store Support Center
12.2020 - 03.2024
Sales Associate
Bed Bath & Beyond
11.2020 - 02.2021
Internship
Sandusky County Sheriff's Department
01.2020 - 03.2022
Master of Science - Criminal Justice - Behavior Sciences
Walden University
Master of Science - Criminal Justice - Forensic Investigation
Bowling Green State University