Madison Kelly

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.

• Had proficient knowledge in supplemental insurance and all company policies

• Utilizing discipline to be organized in a self created schedule

• Collaborated with colleagues to find solutions when problems arose

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.

• Handled physical cash and kept it organized in drawer

• Had in depth knowledge of all bank products

• Helped manage clients' accounts and offered recommendations personal to the client

• Problem solved when a client had an issue with the bank, utilizing effective communication and solutions

• Create relationships with all residents
• Prepare and serve meals to all residents
• Collect vital signs on a daily basis
• Light housekeeping duties
• Medical charting using various software systems
• Perform personal hygiene care on residents
• Communicate consistently with staff and resident's family members
• Was recognized as employee of the month.

• Receive and deliver phone calls from patients/insurance companies
• Develop x-rays
• Very familiar with multiple computer programs
• Responsible for patient records/providing information about patients to other medical facilities
• Very interactive with patients
• Set up patients on an electrical stimulation machine
• Coach patients through physical therapy routines
• Responsible for scheduling patients
• Excelling in time management and organization in office
• Responsible for opening facility at beginning of shift
• Collect payments in person/over the phone
• Experienced in training other employees
• Deep cleaning of office 2x/week.

• Responsible for retail sales
• Recognized as top salesperson for 3 months
• Responsible for selling Old Navy credit card products
• Performed onsite, in-store retail sales
• Contacted potential clients and customers
• Verified customer personal information
• Answered customer questions and addressed problems
• Provided sales demonstrations to customers
• Handled and followed up on escalations
• Negotiated and completed purchasing contracts
• Built close relationships with customers
• Resolved register transaction issues
• Stocked shelves
• Promoted to a lead salesperson in 6 months.