Genesis Rodriguez
Cranston,USA
Summary
Desiring an empowering position in a progressive work environment where I may use my work skills and talents to make a positive contribution to the organization, so I can prosper and grow through hard work, tenacity and dedication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Insurance Agent
AAA Insurance Agency
04.2018 - 06.2021
- Developing marketing strategies and promote all types of new insurance contracts or suggest additions/ changes to existing ones.
- Breeding productive relationships to create a pool of prospective clients from various sources by networking, cold calling, using referrals etc.
- Evaluating business or individual customers' needs and financial status and proposing protection plans that meet their criteria.
Insurance Customer Service Representative II
AAA Insurance Agency
04.2016 - 04.2018
- Address customer service inquiries in a timely and accurate fashion.
- Give accurate and appropriate information to answer questions and resolve issues.
- Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns.
- Generating sales leads that develop into new customers.
Assistant Manager, Customer Service Representative and Sales Representative
A-Affordable Insurance Agency
05.2012 - 04.2016
- Providing customer service and advising insured's for their insurance needs.
- Continuously meet and exceed company's quotas and objectives.
- Registration and State license plates Issuance (Completed CVR class successfully).
- Mentoring sales staff to maintain company standards in providing excellent guest services.
- Writing paperwork and creating an inventory of all sales operations.
- Assisting the manager in organizing, planning and implementing strategy.
Rob Perelmuter Agent
State Farm Insurance
08.2009 - 04.2012
- Continuously meet and exceed quotas.
- Property and casualty license; Life and Health license.
- Provide exceptional customer service experience.
Customer Service Coordinator
Data Vimenca
10.2008 - 05.2009
- Assisted in the training of new customer service representatives and associates.
- Troubleshoot and resolve complex technical issues and customer complaints.
- Conducted market research surveys on customer needs and improvements.
Education
Hotel Management -
Universidad Acción Pro-Educación
05.2009
No Degree - Data Analytics
Strackroute
United States03-2026
Skills
- Cold Calling
- Underwriting
- CRM Software
- Powerpoint
- Data entry
- Excel
- Time management
- Microsoft word
- Account Management
- Typing
- Word
- Insurance Sales
- Spanish
- Guest Services
Certification
Property and Casualty License
Languages
Spanish
Native or Bilingual
Timeline
Insurance Agent
AAA Insurance Agency
04.2018 - 06.2021
Insurance Customer Service Representative II
AAA Insurance Agency
04.2016 - 04.2018
Assistant Manager, Customer Service Representative and Sales Representative
A-Affordable Insurance Agency
05.2012 - 04.2016
Rob Perelmuter Agent
State Farm Insurance
08.2009 - 04.2012
Customer Service Coordinator
Data Vimenca
10.2008 - 05.2009
Hotel Management -
Universidad Acción Pro-Educación
No Degree - Data Analytics
Strackroute