Noelle Dyer
Tuscaloosa,AL
Summary
Accomplished insurance agent with expertise in client needs analysis and relationship building, honed at Allstate Insurance. Successfully exceeded sales quotas by leveraging upselling techniques and targeted marketing campaigns. Adept at providing personalized insurance solutions, enhancing client satisfaction, and ensuring compliance with industry standards. Skilled in policy writing and customer service excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
32
32
years of professional experience
Work History
Insurance Agent
Allstate Insurance- Michael Mccomb Agency
07.2012 - Current
- Developed customized insurance plans based on client needs and risk assessments.
- Educated clients on coverage options, policy benefits, and claims processes.
- Analyzed market trends to identify opportunities for product enhancements.
- Cultivated long-term relationships with clients through exceptional service and support.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Advised clients on insurance policies and coverage options to meet diverse needs.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction.
- Calculated quotes and educated potential clients on insurance options.
Licensed Insurance Agent
Allstate Insurance-Redding Ramey
09.2008 - 07.2012
- Analyzed client information to provide accurate policy recommendations and risk assessments.
- Educated clients on claims processes, facilitating smooth interactions with insurance providers.
- Implemented compliance measures to align operations with regulatory standards in the insurance industry.
- Provided coverage option information to assist clients in protecting assets.
- Upsold additional products and services after identifying customer needs and requirements.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Exceeded corporate quotas for monthly policy sales.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Collected premiums on or before effective date of coverage.
Licensed Insurance Agent
State Farm-Pam Marbut
01.1994 - 09.2008
- Mentored junior agents, sharing best practices for sales techniques and customer service excellence.
- Streamlined policy renewal processes, reducing turnaround time for client updates and adjustments.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Generated new business opportunities via targeted marketing campaigns, resulting in increased lead generation and conversion rates.
- Promoted products and services using upselling and other sales strategies.
- Maintained high standards of customer service by building relationships with clients.
- Finalized sales and collected necessary deposits.
Education
High School Diploma -
- Honor Roll
- Relevant Coursework
- 3.00 GPA
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Auto insurance
- Client needs analysis
- Client retention
- Life insurance
- Policy writing
- Upselling
- Property insurance
- Email marketing
- Leads prospecting
- Claims reporting systems
- Cold calling
- Client assessment
- Relationship building
- Data entry
- Critical thinking
- Policy Knowledge
- Property and casualty insurance
Timeline
Insurance Agent - Allstate Insurance- Michael Mccomb Agency
07.2012 - Current
Licensed Insurance Agent - Allstate Insurance-Redding Ramey
09.2008 - 07.2012
Licensed Insurance Agent - State Farm-Pam Marbut
01.1994 - 09.2008
Hillcrest High School - High School Diploma,