Madison Kirkbride
Canton,Ohio
Summary
Reliable Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for being a team player. Thorough and friendly when training new employees. Knowledgeable about all products in store and online to better help customers and maximize sales.
Overview
5
5
years of professional experience
Work History
Beauty Advisor Dior/Fragrance Specialist
Dillard's
Akron, Ohio
11.2022 - Current
- Ensured that all displays were neat and organized at all times.
- Provided customers with product advice and recommendations based on their individual needs.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Organized promotional events such as makeup demonstrations and free makeovers.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Updated customer records in database software program accurately.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Recommended merchandise based on expert product knowledge and client preferences.
Sales Associate
Brandy Melville USA
New York, NY
03.2019 - 10.2022
- Facilitated positive guest experiences by promptly locating desired items for customers.
- Used product knowledge to suggest items to match client needs.
- Performed stock processing by filling and stocking floor racks and backstock racks.
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Processed sales transactions using POS system and returned receipts and payment cards to customers.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Organized sales floor to keep products and displays presentable and in sellable condition.
- Provided leadership and direction to motivate department associates.
- Worked on creating new visuals with product to keep the store updated and refreshed.
Education
High School Diploma -
Perry High School
Massillon, OH05.2017
Skills
- Customer Service
- Friendly and Outgoing
- Teamwork and Collaboration
- Reliable and Punctual
- Excellent Communication Skills
- Flexible Schedule
- Display Setup
- Store Opening and Closing
- Stocking and Receiving
- Money Handling
- Problem-Solving
- POS System Operation
Additional Information
- Have traveled to different store locations to help staff, create new visuals, and gain more experience as an employee. (New York, Connecticut, Los Angeles)
- Worked to research on what current customers are wearing/purchasing to help with new product development.
- Am able to do overnight/early morning refreshes to make the store as organized as possible for the next working day.
- Planned events around new product launches and have continuously exceeded goals that were set.
- Knowledgable about product I sell as well as all other beauty and fragrance lines in the store.
Timeline
Beauty Advisor Dior/Fragrance Specialist
Dillard's
11.2022 - Current
Sales Associate
Brandy Melville USA
03.2019 - 10.2022
High School Diploma -
Perry High School