Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madison Knight

Woodruff,SC

Summary

Reliable and upbeat employee, successful at promoting customer loyalty, satisfaction, and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing, and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Clerk/Sales Associate

QuikTrip
08.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store systems for merchandise at other sites.
  • Prepared merchandise for the sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Maintained up-to-date knowledge of store sales, payment policies, and security standards.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Answered incoming calls, greeted callers, provided information, and transferred calls to appropriate parties.
  • Maintained a high level of customer service through a friendly and polite demeanor.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.

Family Babysitter

Private Employer
04.2023 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Prepared healthy, age-appropriate snacks and meals.
  • Organized and cleaned the home after activities by picking up toys and straightening up playroom.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Helped children learn how to complete small chores appropriate for the age level
  • Assisted with meal preparation, light housekeeping, and laundry to support the family with additional chores.
  • Reassured children when upset providing emotional support and stability.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Administered medications, following strict instructions from parents and medical labels.
  • Monitored children's play activities to verify safety.
  • Established and maintained a safe play environment for children.

Certified Nursing Assistant

Spartanburg County School District 6
11.2021 - 06.2022
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted in potty training and toilet hygiene.
  • Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Logged information regarding naps, feedings, and any medications administered.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Created a safe and engaging learning environment for groups of diverse children with various learning styles.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Implemented daily routines and activities to stimulate and engage children.
  • Dispensed snacks and meals to children by nutritional guidelines.
  • Encouraged children's emotional and social development.
  • Monitored children's activities to verify safety and well-being.
  • Read stories, sang songs, and facilitated creative play.
  • assisted with any mobility restrictions during class exercises.

Lifeguard

Shipwreck Cove Water Park
04.2022 - 09.2022
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored the safety of guests in and around the swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergencies in a timely, efficient manner.
  • Educated patrons on safety protocols and enforce safety rules.
  • Maintained order and cleanliness at the swimming pool and surrounding areas to uphold hygiene standards.
  • Cleared pool areas of debris and hazardous objects to increase safety.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Administered CPR and first-aid following best practices.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Entered water immediately to pull struggling swimmers to safety.
  • Prevented falls near and into the pool by calmly reminding patrons to exercise caution around the edges.
  • Shared tips with patrons on swimming techniques and strength training.

Cashier

Ingles Supermarket
08.2020 - 09.2021
  • Greeted customers entering the store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, and refunds, and resolved transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Checked personal identifications during alcohol and tobacco sales.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping the lane well-stocked.

Education

High School Diploma -

Dorman High School
Roebuck, SC
05.2022

Skills

  • Data Recording
  • Telephone Etiquette
  • Cash Handling
  • Customer Satisfaction
  • Record Sorting and Filing
  • Staff Meetings
  • Serve Customer Needs
  • Quality Management

Certification

  • CNA - Certified Nurse Assistant
  • First Aid/CPR Certified

Timeline

Family Babysitter

Private Employer
04.2023 - Current

Lifeguard

Shipwreck Cove Water Park
04.2022 - 09.2022

Certified Nursing Assistant

Spartanburg County School District 6
11.2021 - 06.2022

Clerk/Sales Associate

QuikTrip
08.2021 - Current

Cashier

Ingles Supermarket
08.2020 - 09.2021

High School Diploma -

Dorman High School

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Madison Knight