Michelle Millmaker
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
PTF Sales & Services/Distribution Associate
United States Postal Service, USPS
06.2023 - Current
- Boosted customer satisfaction by ensuring timely and accurate order fulfillment and delivery.
- Received loads, checked merchandise and tagged with warehouse IDs.
- Facilitated cross-training initiatives within the distribution center team to promote flexibility, adaptability, and enhanced skill sets among staff members.
- Minimized product damage or loss through careful handling, appropriate packaging techniques, and adherence to storage guidelines.
- Prioritized and rearranged tasks to meet changing demands.
Managing Optician
Lyons Eye Care
06.2020 - 08.2022
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Maintained accurate patient records, safeguarding sensitive information per HIPAA guidelines.
- Assisted clients in understanding their vision benefits, maximizing coverage usage for optimal savings on eyewear purchases.
- Supervised daily operations, ensuring timely completion of tasks and adherence to company standards.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Oversaw budgeting processes, monitoring expenses and implementing cost-saving measures where necessary.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Licensed Dispensing Optician
Oregon Eye Specialists
08.1998 - 05.2020
- Prepared detailed insurance claim submissions, ensuring timely reimbursements for both the practice and patients.
- Demonstrated versatility by cross-training in various roles within the practice, contributing to a cohesive team environment.
- Conducted quality control checks on incoming shipments, verifying accuracy of prescription lenses to uphold high standards of care.
- Regularly attended continuing education seminars to stay current on industry trends and advancements in optical technology.
- Collaborated with ophthalmologists to ensure seamless patient care and support as needed.
- Promoted eye health awareness among clients through informative conversations about preventative measures.
- Streamlined appointment scheduling processes to minimize wait times and enhance overall patient experience.
Education
Associate of Science - Opticianry
Portland Community College
Portland, OR06.1992
Skills
- Recordkeeping requirements
- Production Scheduling
- Data Recording
- Customer Relations
- Time Management
- Records Management
- System Updating
- Logistics Coordination
- Data Documentation
- Clear Communication
- Document Preparation
Timeline
PTF Sales & Services/Distribution Associate
United States Postal Service, USPS
06.2023 - Current
Managing Optician
Lyons Eye Care
06.2020 - 08.2022
Licensed Dispensing Optician
Oregon Eye Specialists
08.1998 - 05.2020
Associate of Science - Opticianry
Portland Community College