Tonithea Ross

• As a Sales and Services/Distribution Associate it is required to maintain effective public relations at front window by greeting and assisting customers with sales, handing office activities, while providing good customer experience. Accountable and Distribution duties entail collecting and sorting of incoming/outgoing mail. There is also specific sorting process for Accountable Mail (Certified, Express, and Registered) that is designated in separate areas for distribution to assigned Mail Carriers. Manual letters, magazines, and parcels are processed as well with Scheme Trained knowledge.

I earned my certification as a Certified Nurse Aide in 2010 and secured the role for 7 years at Heritage Manor of Youngstown and ATC Healthcare of Youngstown. I assisted individuals with activities of daily living, monitoring vital signs, and providing emotional support for the individual to maintain a healthy lifestyle.

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with activities of daily living for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.