Madison Knoll
Towson,MD
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
8
8
years of professional experience
Work History
Key Holder
Brightside Boutique
07.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Baltimore County Rental Registration
Baltimore County
07.2021 - 07.2022
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- coordinated with landlords and inspectors to ensure rental properties are safe to be rented.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Baltimore County Housing Inspections Clerical
Baltimore County
07.2019 - 06.2021
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted clients with completion of applications and paperwork.
- Communicated with people from various cultures and backgrounds on application process.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Regal Allstars Cheerleading Coach
Regal Allstars
08.2017 - 08.2019
- Adjusted coaching techniques based on strengths and weaknesses of athletes.
- Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
- Taught range of sport-specific skills with optimal safety standards.
Baltimore County Directors Office
Baltimore County
05.2017 - 07.2018
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
Baltimore County Code Enforcement Clerical
Baltimore County
05.2015 - 07.2018
- Enforced compliance with city regulations and ordinances pertaining to land use, zoning, nuisance housing, building codes and health and safety.
- Prepared documentation by writing notes, organizing official interview records, compiling inspection reports and maintaining supporting documents.
- Worked with building owners and users to outline actions required to bring structures in compliance with relevant fire code regulations, laws and accepted standards.
Education
No Degree - Mortuary Science
The Community College of Baltimore County
Catonsville, MD05.2025
High School Diploma -
Carver Center For The Arts And Technology
Towson, MD05.2016
Skills
- Financial Data Analyzation
- Retail Security
- Implementing Pricing Strategies
- Program Monitoring
- Managing Cash Register
- Recruitment and Training
- Store Opening and Closing
- Managing Customer Needs
- Signage Changes
- Task Delegation
Timeline
Key Holder
Brightside Boutique
07.2022 - Current
Baltimore County Rental Registration
Baltimore County
07.2021 - 07.2022
Baltimore County Housing Inspections Clerical
Baltimore County
07.2019 - 06.2021
Regal Allstars Cheerleading Coach
Regal Allstars
08.2017 - 08.2019
Baltimore County Directors Office
Baltimore County
05.2017 - 07.2018
Baltimore County Code Enforcement Clerical
Baltimore County
05.2015 - 07.2018
No Degree - Mortuary Science
The Community College of Baltimore County
High School Diploma -
Carver Center For The Arts And Technology
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