Madison Koller
Orlando,FL
Summary
Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
6
6
years of professional experience
Work History
Salon Receptionist
Theory Salon
Orlando, Florida
10.2024 - Current
- Performed inventory checks on hair care products, tools and other supplies as needed.
- Responsible for opening and closing the reception area each day according to set guidelines.
- Scheduled appointments using salon software system.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Collaborated with team members to ensure high standards of customer service were met consistently.
- Assisted stylists with client check-in and check-out procedures when needed.
- Developed an understanding of salon policies and procedures to ensure compliance with regulations.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
Cashier
Publix
Mt. Dora, Florida
06.2019 - 10.2024
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
Host
Peach Valley Cafe
Mt. Dora, FL
10.2021 - 12.2022
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Greeted customers, answered questions and recommended specials to increase profits.
- Greeted guests upon arrival and provided them with menus.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Resolved conflicts between customers when necessary.
Education
High School Diploma -
Eustis High School
Eustis, FL05-2021
Skills
- Reception area maintenance
- Desk conflict and resolution
- Appointment scheduling
- client communication
- cash handling
- phone etiquette
- listening skills
- calendar management
Timeline
Salon Receptionist
Theory Salon
10.2024 - Current
Host
Peach Valley Cafe
10.2021 - 12.2022
Cashier
Publix
06.2019 - 10.2024
High School Diploma -
Eustis High School