Madison Langevine
Knoxville,TN
Summary
Driven Veterinary Assistant with proven expertise in patient care and client communication honed at Knoxville Animal Clinic. Skilled in medication administration and emergency response, complemented by a compassionate approach to animal welfare. Achieved improved recovery rates and client satisfaction through meticulous attention to detail and relationship building. Dependable Medical Assistant with efficacy in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
8
8
years of professional experience
Work History
Veterinary Assistant
Knoxville Animal Clinic
09.2022 - Current
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Improved client relations through effective communication and education on pet health needs.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Collected patient biopsies and blood samples for laboratory analysis.
- Prepared animals for surgery, including pre-operative care and post-operative monitoring.
- Fostered compassionate atmosphere for animals and pet owners, easing anxiety and building trust.
- Improved animal recovery rates with meticulous monitoring of vital signs and administering medications as prescribed.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
Medical Assistant
Knoxville Orthopedic Clinic
07.2018 - 08.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Collected pertinent data and calculations to aid physician in interpreting results.
Head Hostess
Westbound and Down
06.2016 - 04.2018
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
Education
Certified Medical Assistant
National Healthcare Association
High School Diploma -
Evergreen High School
Evergreen, CO05.2018
Skills
- Client Communication
- Cleaning and sanitizing
- Patient restraint
- Animal Safety
- Medication Administration
- Post Operative Care
- Veterinary Terminology
- Pharmacy inventory
- Reception duties
- Intravenous catheterization
- Proficient in Nexgen
- Multitasking
- Attention to Detail
- Relationship Building
- Microchip Administration
- Immunization Administration
- Emergency Response
- Anesthetic Administration Assistance
- HIPAA Compliance
- Medical terminology knowledge
- Vital Sign Monitoring
- Reliable team player
- Compassionate
- CPR
- Anatomy and Physiology Knowledge
- Professional Bedside Manner
- Payment Collection
- Companionship and emotional support
Affiliations
- Cubs affiliate with Tennessee Smokies
Timeline
Veterinary Assistant
Knoxville Animal Clinic
09.2022 - Current
Medical Assistant
Knoxville Orthopedic Clinic
07.2018 - 08.2022
Head Hostess
Westbound and Down
06.2016 - 04.2018
Certified Medical Assistant
National Healthcare Association
High School Diploma -
Evergreen High School