Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Timeline
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Madison Lapides

Madison Lapides

Columbia,TN

Summary

Dynamic leader recognized for exceptional communication and leadership capabilities across various industries. Possesses strong organizational and administrative skills that enhance operational excellence and deliver measurable results. Proven expertise in sales management and financial oversight, consistently surpassing sales targets while fostering team development. Committed to driving performance improvements through robust employee development, regulatory compliance, and strategic relationship building.

Overview

9
9
years of professional experience

Work History

Branch Manager

Truist Bank
Nashville, TN
10.2023 - Current
  • Exceeded sales goals through team leadership and operational efficiency
  • Managed branch operations, compliance, and audits for optimal performance
  • Recruited, trained, and led an 8-member team, enhancing morale and productivity
  • Inspire and motivate the team to adapt effectively to rapid changes in a dynamic environment
  • Collaborate with the recruiting team to hire, onboard, and retain top talent, ensuring a high-performing team

Store Manager

Starbucks
Spring Hill, TN
05.2022 - 10.2023
  • Directed daily operations, increased sales, and optimized employee performance
  • Conducted performance reviews and developed financial forecasts

Executive Sales Assistant

Guaranteed Rate
Nashville, TN
04.2021 - 05.2022
  • Managed high-value clients and facilitated strategic planning sessions
  • Closed over $100MM in loans; managed high-net-worth clients and streamlined operations
  • Achieved operational efficiency using advanced tools like Microsoft Office Suite

Assistant Branch Manager

Reliant Bank
Franklin, TN
07.2019 - 07.2020
  • Boosted sales and profitability through strategic initiatives and team management
  • Inspired and motivated the team to adapt effectively to rapid changes in a dynamic environment
  • Ensured compliance with all applicable BSA/AML laws, regulations, policies, and procedures related to banking operations
  • Implemented strategies to improve branch performance by increasing sales volume and profitability
  • Identified opportunities to deepen relationships, increase client acquisition and improve service levels

Senior Risk Specialist

Postmates
Nashville, TN
05.2018 - 05.2019
  • Designed risk management strategies and assessed third-party security threats
  • Utilize performance metrics (e.g., cases handled, average handle time, quality assurance) to monitor and improve team success
  • Continuously evaluate and refine processes to enhance customer service delivery
  • Use strong analytical skills to review complaint data, uncover trends, and inform product development opportunities

Vice President of Mortgage Lending

Guaranteed Rate
Chicago, IL
10.2017 - 05.2018
  • Increased mortgage loan volume and managed complex loan products
  • Led and managed a team of new mortgage officers, fostering high performance and engagement in a call center environment
  • Delivered outstanding customer experiences by resolving complex issues efficiently, effectively, and empathetically

Senior Relationship Banker

Chase Bank
Chicago, IL
06.2016 - 10.2017
  • Delivered financial solutions, grew revenue, and ensured regulatory compliance
  • Exceeded all quarter and annual sales goals
  • Handled and escalated complaints with timeliness and compassion, embodying and shaping the company’s customer voice
  • Communicated professionally with customers through email and phone, as appropriate

Education

B.S. - Political Science

Middle Tennessee State University

B.S. - Finance

Western Governors University

Skills

  • Performance Improvement
  • Compliance Management
  • Financial Management
  • Sales Leadership
  • Talent Acquisition
  • Risk Mitigation Strategies
  • Process Optimization

Certification

  • NMLS 1469622
  • Series 6
  • Series 63
  • SIE

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

RemoteHybridOn-Site

Important To Me

Company CultureWork-life balanceCareer advancementPersonal development programsWork from home option

Timeline

Branch Manager

Truist Bank
10.2023 - Current

Store Manager

Starbucks
05.2022 - 10.2023

Executive Sales Assistant

Guaranteed Rate
04.2021 - 05.2022

Assistant Branch Manager

Reliant Bank
07.2019 - 07.2020

Senior Risk Specialist

Postmates
05.2018 - 05.2019

Vice President of Mortgage Lending

Guaranteed Rate
10.2017 - 05.2018

Senior Relationship Banker

Chase Bank
06.2016 - 10.2017

B.S. - Political Science

Middle Tennessee State University

B.S. - Finance

Western Governors University

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Madison Lapides