Ashleigh Kuehn
Saint Charles,MO
Summary
Versatile branch manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with several years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
11
11
years of professional experience
Work History
Branch Manager
Lendmark Financial Services
Saint Charles , MO
04.2024 - Current
- Identified opportunities for process improvement initiatives within the branch.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Strengthened internal control measures, minimizing risks while maximizing profit margins.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Collections Manager
Diamond Finance
Saint Charles, MO
10.2023 - 04.2024
- Completed investigations of customer accounts and payment histories.
- Monitored team performance metrics such as conversion rate, average time to collect payment.
- Established clear methods for determining proper process with each customer type.
- Created reports for management on past due accounts and delinquency rates.
- Developed procedures to ensure timely collection of payments from customers.
- Collaborated with legal resources and recovery teams to manage default issues.
- Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Branch Manager
Mariner Finance
Saint Peters, MO
04.2019 - 10.2023
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Created reports summarizing operational performance metrics for senior management review.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Oversaw loan process from origination through closing to check that every client received exemplary service.
- Coached new employees to inform of company processes, procedures and deadlines.
- Responsible for performing consumer lending compliance monitoring and risk assessments.
Store Manager
Acceptance Now
Saint Peters , MO
12.2013 - 04.2019
- Recruited, trained and supervised new employees.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
Education
High School Diploma -
Beulah High School
Valley, AL05-2009
Some College (No Degree) - Welding Technology
Southern Union State Community College
Opelika, ALSkills
- Account analysis expertise
- Sales professional
- Excels in team leadership
- Relationship building and management
- Revenue enhancement
- Loans
- document flow coordination
- Operational reports
- Branch operations management
- Training and development
- Goals and performance
- Customer service
- Portfolio management
- Audits
- Performance improvement
Timeline
Branch Manager
Lendmark Financial Services
04.2024 - Current
Collections Manager
Diamond Finance
10.2023 - 04.2024
Branch Manager
Mariner Finance
04.2019 - 10.2023
Store Manager
Acceptance Now
12.2013 - 04.2019
High School Diploma -
Beulah High School
Some College (No Degree) - Welding Technology
Southern Union State Community College