Madison Layne
York,PA
Summary
Compassionate nursing student pursuing an associate degree in nursing, equipped with strong theoretical knowledge and a commitment to delivering high-quality patient care. Seeking a Nursing Assistant position to leverage excellent communication skills and meticulous attention to detail while contributing effectively to the healthcare team. Quick learner and adaptable, dedicated to gaining hands-on experience in a dynamic clinical environment. Ready to make a significant positive impact on patient outcomes.
Overview
7
7
years of professional experience
Work History
Client Specialist
Milan Laser Hair Removal
York, PA
05.2022 - 12.2024
- Utilized multiple software systems to manage client accounts.
- Participated in team meetings to understand goals and establish necessary process improvements.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Supported sales team in coordinating paperwork and closing sales.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Approached customers and engaged in conversation using effective interpersonal and people skills.
Cashier Trainer
Panera
York, PA
12.2017 - 10.2021
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints promptly, ensuring high satisfaction rates among customers
- Resolved customer complaints promptly ensuring high satisfaction rates among customers
Education
Esthetician License
Aveda Institute
Bel Air, MD04-2022
Some College (No Degree) - Nursing (currently enrolled)
Harrisburg Area Community College
Harrisburg, PASome College (No Degree) - Nursing (transferred)
Saint Joseph University
LancasterSkills
- Customer service
- Conflict resolution
- Team collaboration
- Medical terminology
- HIPAA compliance
- Bedside manner
- Effective communication
- Training and mentoring
References
References available upon request.
Timeline
Client Specialist
Milan Laser Hair Removal
05.2022 - 12.2024
Cashier Trainer
Panera
12.2017 - 10.2021
Esthetician License
Aveda Institute
Some College (No Degree) - Nursing (currently enrolled)
Harrisburg Area Community College
Some College (No Degree) - Nursing (transferred)
Saint Joseph University
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