Alejandra Pedrego
Portland,TX
Summary
Proven track record in enhancing client relationships and revenue at Milan Laser Hair Removal, leveraging exceptional communication and computer skills. Expert in client needs assessment and performance tracking, consistently exceeding targets through innovative marketing and upselling strategies. Excelled in multitasking and fostering teamwork, achieving significant results in both client management and cosmetology instruction.
Overview
6
6
years of professional experience
Work History
Client Specialist
Milan Laser Hair Removal
Corpus Christi, TX
01.2024 - Current
- Developed strong relationships with key clients, resulting in increased revenue and repeat business.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Maintained detailed records of all client interactions, transactions, and correspondence, ensuring easy retrieval of information when needed and promoting transparency in communication across the team.
- Supported loan process by gathering loan documentation and assisting with loan processing and general loan analysis.
- Consistently exceeded performance targets by proactively identifying opportunities for upselling or cross-selling products/services to existing clients.
- Managed multiple accounts simultaneously, prioritizing tasks effectively to meet deadlines and achieve goals.
Cosmetology Instructor
The Strand Institute Of Beauty & Esthetics
Portland, TX
04.2019 - 01.2024
- Developed engaging lesson plans that incorporated industry trends, resulting in a dynamic learning environment.
- Collaborated with fellow instructors to create innovative teaching strategies for improved student comprehension.
- Prepared students for job interviews by conducting mock interviews and offering guidance on resume writing and portfolio development.
- Ensured compliance with state regulations governing cosmetology instruction while maintaining a safe, clean learning environment at all times.
- Established strong rapport with students, fostering an open and inclusive learning atmosphere.
- Followed State curriculum accurately with detailed lesson plans.
Education
Cosmetology -
The Strand Institute of Beauty And Esthetics
Portland, TX04.2017
Skills
- Strong empathy
- Exceptional communication
- Client needs assessment
- Performance tracking
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Customer service excellence
- Call center experience
Languages
Spanish
Native or Bilingual
Timeline
Client Specialist
Milan Laser Hair Removal
01.2024 - Current
Cosmetology Instructor
The Strand Institute Of Beauty & Esthetics
04.2019 - 01.2024
Cosmetology -
The Strand Institute of Beauty And Esthetics