Madison Leal
Bloomington,IN
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
7
7
years of professional experience
Work History
Pet Groomer
Petco
Bloomington, IN
02.2024 - Current
- Schedule appointments through various methods such as telephone, in person, and online booking systems.
- Demonstrated excellent multitasking skills by efficiently managing multiple requests at once.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Delivered breed-specific bathing, brushing, and styling services with clippers, scissors, and dryers to enhance pet appearance and comfort
Manager
Petco
Bloomington, IN
10.2022 - 02.2024
- Managed daily store operations to deliver consistent guest service and uphold company standards.
- Resolved guest concerns promptly, reinforcing loyalty and maintaining positive shopping experiences.
- Fulfilled diverse responsibilities to maintain store operations.
- Cross-trained employees to enhance team agility and overall performance.
Food Service Worker
McAlister's Deli
Bloomington, IN
07.2022 - 10.2022
- Provided friendly guest service by promptly answering menu questions and effectively resolving order concerns to enhance customer satisfaction.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Adapted quickly to diverse roles in fast-paced food service settings, demonstrating flexibility.
Daycare Assistant
Elwood Elementary School
Elwood, IN
01.2021 - 06.2021
- Monitored child safety during meals, naps, transitions, and outdoor play.
- Supervised children's daily routines in daycare center classrooms and play areas.
- Assisted lead teachers with lesson preparation, circle time, and activity setup.
- Supported diaper changes, toileting, handwashing, and personal care tasks.
Waitress
Leroy’s Diner
Elwood, IN
09.2019 - 05.2021
- Provided attentive table service, recorded orders accurately, and ensured timely meal delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to swiftly resolve order issues, maintaining seamless service flow during peak hours.
- Recommended menu items and answered guest questions to create memorable dining experiences.
- Processed payments accurately using point-of-sale systems and balanced cash drawer procedures.
Education
High School Diploma -
Elwood Jr Sr High School
Elwood, INSome College (No Degree) - English Literature
Indiana University, Bloomington
Bloomington, INSkills
- Customer service
- Computer & Digital literacy
- Time management
- Critical thinking
- Team collaboration
- Strong work ethic
Timeline
Pet Groomer
Petco
02.2024 - Current
Manager
Petco
10.2022 - 02.2024
Food Service Worker
McAlister's Deli
07.2022 - 10.2022
Daycare Assistant
Elwood Elementary School
01.2021 - 06.2021
Waitress
Leroy’s Diner
09.2019 - 05.2021
High School Diploma -
Elwood Jr Sr High School
Some College (No Degree) - English Literature
Indiana University, Bloomington