Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Madison Lee

Lowell,MI

Summary

Dynamic customer service professional with extensive experience at Uccellos, excelling in responsible alcohol service and effective communication. Proven ability to enhance customer satisfaction and drive referrals through personalized service and thorough menu knowledge. Skilled in cash transactions and beverage preparation, consistently fostering positive relationships with patrons.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bartender

Uccellos
Caledonia, MI
09.2024 - Current
  • Resolved customer complaints in a professional manner.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Provided drink suggestions to customers based on their preferences.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Greeted frequent visitors by name and explained new promotions.

Server

Uccello's
Caledonia, MI
08.2021 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Assistant Teacher

Milestones Early Learning Center
05.2022 - 12.2022
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Communicated regularly with parents about daily activities and behaviors.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Instructed children in health and personal habits, such as eating, resting and toileting.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.

Customer Service Representative

Little Ceasers Pizza
06.2020 - 08.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Associate of Arts - Business Administration

Grand Rapids Community College
Grand Rapids, MI
12-2025

High School Diploma -

Saranac High School
Saranac, MI
06.2021

Skills

  • Customer service
  • Effective communication
  • Cash and credit transactions
  • Responsible alcohol service
  • Point of sale
  • Beverage preparation

Certification

  • Server Certification, Uccello's - 8/2021-Current
  • CPR Certified – American Heart Association
  • Michigan Alcohol Seller-Server Certification - 2025

References

References available upon request.

Timeline

Bartender

Uccellos
09.2024 - Current

Assistant Teacher

Milestones Early Learning Center
05.2022 - 12.2022

Server

Uccello's
08.2021 - Current

Customer Service Representative

Little Ceasers Pizza
06.2020 - 08.2021

Associate of Arts - Business Administration

Grand Rapids Community College

High School Diploma -

Saranac High School

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