Madison Link
Ocala,FL
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Starbucks
Ocala, FL
01.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Cleaning Professional
Molly Maid
07.2020 - 01.2022
- I was extensively trained to clean every room in the clients home based on their specific needs
- Due to current pandemic we were thoroughly trained in cleaning and sanitization of all surfaces in addition to our standard cleaning practices
Shift Lead
Dunkin Donuts
04.2019 - 06.2020
- Trained new waitstaff on POS system, guest services, and restaurant policies and procedures
- Served food and beverages
- Supervised staff
Assistant Manager
Sweet Leaf Tobacco Shop
09.2013 - 04.2019
- Provided customers with electronics trouble shooting
- Supervised and trained new staff
- Ordered and stocked all merchandise
- Resolved customer concerns
- Frequently held the position of sales leader
Education
Cosmetology - Other
Marion Technical College
Ocala, FL06.2020
High school or equivalent -
Forest High School
Ocala, FL06.2013
Skills
- Works well under pressure
- Detail oriented
- Customer service skills
- Sales experience
- Time Management skills
- Even tempered
- Staff management
- Customer-oriented
Timeline
Shift Supervisor
Starbucks
01.2022 - Current
Cleaning Professional
Molly Maid
07.2020 - 01.2022
Shift Lead
Dunkin Donuts
04.2019 - 06.2020
Assistant Manager
Sweet Leaf Tobacco Shop
09.2013 - 04.2019
Cosmetology - Other
Marion Technical College
High school or equivalent -
Forest High School