Overview
Work History
Education
Accomplishments
Certification
Timeline
Generic

MADISON LOBB

Oakland,CA

Overview

9
9
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Animate Behavior LLC
02.2023 - Current
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Intervened with clients' challenging behaviors by reinforcing replacement behaviors.
  • Effectively communicated summary of sessions to caregivers
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
  • Used Central Reach to document patient information, progress notes, and treatment plans.

Operations Assistant

Animate Behavior LLC
06.2022 - Current
  • Assisted with facility scheduling of 20+ staff and 30+ clients.
  • Ensured staff satisfaction through troubleshooting schedule conflicts daily.
  • Effectively and accurately communicated upcoming schedule changes to clients.
  • Ensured all clients and staff were in compliance with COVID screening protocols daily.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Ensured office was stocked with necessary supplies while keeping accurate levels of inventory.
  • Cultivated relationships with clients and staff through high level of customer service.

Senior Operations Manager

American Swim Academy
03.2020 - 06.2022
  • Provided leadership for continual employee training initiatives
  • Oversaw staff performance review assessments
  • Trained new employees on proper protocols and customer service standards
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
  • Monitored over 20 employees' day-to-day activities and made plans to rectify issues resulting in member satisfaction
  • Made over 15 calls per hour to reach daily call goals

Swim Instructor

American Swim Academy
03.2015 - 06.2022
  • Taught daily group swim instruction to 40+ students varying in ages and skill levels.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Adapted teaching techniques to different learning styles.
  • Implemented proper safety protocols and emergency response plans.
  • Mentored and trained new swim instructors on best practices.

Food and Beverage Server

Ruby Hill Golf Club
05.2018 - 03.2020
  • Cultivated warm relationships with regular members
  • Managed over 30 tables per shift
  • Increased sales significantly by upselling higher-end products to customers
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Displayed enthusiasm and promoted excellent service to guests, successfully increasing member retention
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness

Education

Sonoma State University
Rohnert Park, CA

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Las Positas College
Livermore, CA

Accomplishments

  • Employee of the month July 2016 & February 2019

Certification

  • RBT - Registered Behavior Technician

Timeline

Registered Behavior Technician

Animate Behavior LLC
02.2023 - Current

Operations Assistant

Animate Behavior LLC
06.2022 - Current

Senior Operations Manager

American Swim Academy
03.2020 - 06.2022

Food and Beverage Server

Ruby Hill Golf Club
05.2018 - 03.2020

Swim Instructor

American Swim Academy
03.2015 - 06.2022

Sonoma State University

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Las Positas College

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MADISON LOBB