Madison Lucas
Boswell,PA
Summary
I offer a strong commitment to providing exceptional patient care. I work well in fast-paced environments managing multiple tasks and providing timely treatments and support. I possess solid understanding of nursing principles, patient advocacy and evidence-based practices.
Overview
7
7
years of professional experience
Work History
Barsita
Starbucks
09.2019 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained barista workers to maintain and uphold store policies.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Established and maintained quality control standards.
Nurse Intern
UPMC
06.2023 - 07.2023
- Monitored patient vital signs and reported any changes to nursing staff.
- Assisted with activities of daily living by helping patients with bathing, changing clothes, eating, and daily hygiene tasks.
- Assisted with specimen collection and handled appropriately to facilitate laboratory testing.
- Recorded vital signs and intake and output of patients and documented information
- Monitored patient status to report signs and symptoms of adverse reactions to medication.
- Prepared and administered medications in accordance with established protocols.
- Assisted with patient ambulation and use of mobility assistance aids to reduce risks.
- Practiced patient care by taking vital signs and providing wound care for patients.
- Educated patients on nutrition, disease prevention and post-discharge care to support overall wellness.
- Assessed patients and assisted in devising treatment methods designed to reduce pain and discomfort.
- Evaluated patient histories, complaints, and current symptoms.
- Monitored patient reactions after administering medications and IV therapies.
- Educated family members and caregivers on patient care instructions.
- Observed and reported any changes in patient condition to proactively address potential risks.
- Monitored and documented patient intake and output levels and reported concerns to care team.
Shift Supervisor
Dairy Queen Grill & Chill
05.2016 - 09.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Documented daily production and materials usage to track data.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Supervised ongoing daily production phases.
Education
Associate of Science - Nursing
Pennsylvania Western University Clarion
Somerset, PA05.2024
High School Diploma -
North Star High School
Boswell, PA05.2018
Skills
- Catheter Care
- Student Precepting
- Documentation
- Vitals Monitoring
- Cardiac Monitors
- Family Education
- Mobility Assistance
- Wound Care
- Direct Patient Care
- Injection Administration
- Infection Control
- Electronic Charting
- Patient Assessment
Timeline
Nurse Intern
UPMC
06.2023 - 07.2023
Barsita
Starbucks
09.2019 - Current
Shift Supervisor
Dairy Queen Grill & Chill
05.2016 - 09.2019
Associate of Science - Nursing
Pennsylvania Western University Clarion
High School Diploma -
North Star High School