Madison Lynds
Pataskala
Summary
Detail-oriented Commercial Tire Technician experienced in tire installation, wheel balancing, and power tool operation. Delivered exceptional customer service and maintained safety compliance while managing multiple priorities with a positive attitude. Contributed to team success through strong analytical, communication, and teamwork skills, demonstrating adaptability and commitment to continuous learning. Results-driven team trainer with a focus on developing engaging training programs and fostering a collaborative work environment. Proven expertise in task delegation and compliance management, contributing to improved team efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Commercial Tire Technician
Loves Speedco Truck Lube and Tires
9901 Schuster Way, Etna, OH 43062
08.2023 - Current
- Conducted thorough inspections of tires and wheel assemblies to ensure safety compliance.
- Performed tire installations, rotations, and repairs efficiently for commercial vehicles.
- Operated specialized equipment including tire changers and balancers with precision.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Team Trainer
Loves Travel Stops
9901 Schuster Way, Etna OH 43062
08.2023 - Current
- Developed training programs to enhance team member performance and customer service skills.
- Facilitated onboarding processes, ensuring new hires understood operational procedures and safety protocols.
- Mentored staff to foster professional growth and improve overall team efficiency.
- Implemented feedback systems to identify training gaps and optimize learning materials.
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
Customer Service Associate Team Leader
Kroger
855 Coshocton Ave, Mount Vernon OH 43050
03.2018 - 12.2022
- Led team in delivering exceptional customer service, improving overall satisfaction ratings.
- Coordinated scheduling and staffing needs to maintain optimal service levels during peak hours.
- Trained and mentored new associates, enhancing team efficiency and performance.
- Implemented process improvements that streamlined operations and reduced wait times.
Server
Roosters
2140 W 4th St, Ontario, OH 44906
04.2020 - 10.2022
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order processing and enhance service efficiency.
- Trained new team members on menu knowledge and service standards to foster a cohesive work environment.
- Managed daily cash transactions accurately, maintaining accountability during shifts.
Education
Associate of Science - Criminal Justice
Tiffin University
Tiffin, OH12.2021
High School Diploma -
Fredericktown High School
Fredericktown, OH05.2021
Skills
- Tire inspection, installation & repair
- Wheel balancing
- Power tool operation
- Problem solving & conflict resolution
- Hand tool proficiency
- Load handling
- Heavy lifting
- Course development
- Compliance requirements
- Customer relationship building
- Team management
- Cash handling
- Inventory management- Conduct monthly audits
- Employee training & development
- Task Delegation & prioritization
Timeline
Commercial Tire Technician
Loves Speedco Truck Lube and Tires
08.2023 - Current
Team Trainer
Loves Travel Stops
08.2023 - Current
Server
Roosters
04.2020 - 10.2022
Customer Service Associate Team Leader
Kroger
03.2018 - 12.2022
Associate of Science - Criminal Justice
Tiffin University
High School Diploma -
Fredericktown High School