Madison Lyons
Roseville,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
Roseville, CA
02.2020 - 05.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Cast Member
CEC Entertainment
Roseville, CA
05.2014 - 05.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
Associate Degree In Nursing - Nursing
Sierra College
Rocklin, CA08.2022
Skills
- Hospitality and Professionalism
- Safe Work Practices
- Exceptional Customer Service
- Ability to Adapt
- Adaptable and Flexible
- Cleaning and Sterilizing
- Organization and Time Management
- Patient Relations
- Operational Efficiency
- Task Prioritization
- Attention to Detail
- Calendar and Appointment Management
Timeline
Barista
Starbucks
02.2020 - 05.2020
Cast Member
CEC Entertainment
05.2014 - 05.2018
Associate Degree In Nursing - Nursing
Sierra College