Madison Mackivitch
Haines City
Summary
Versatile medical assistant with a strong foundation in patient care, clinical support, and customer service. Demonstrates expertise in vital signs assessment, medication administration, and infection control, while utilizing previous sales and front desk experience to enhance patient interactions.
Overview
6
6
years of professional experience
Work History
Medical assistant
Bond Clinic/Advent Health
Davenport
10.2023 - Current
- Administered medications and injections per physician instructions, ensuring patient safety and adherence to treatment plans.
- Streamlined patient examinations and treatments, enhancing overall patient flow and satisfaction.
- Measured and documented patient vital signs (blood pressure, temperature, pulse, respiration, height, weight, BMI).
- Collected and prepared laboratory specimens, conducted basic lab tests, and accurately recorded results to support timely diagnosis.
- Prepared and sterilized medical instruments and maintained exam rooms for infection control compliance.
Front Desk Representative
Fitness CF
Clermont
03.2023 - 08.2023
- Delivered outstanding customer service by greeting guests, taking orders, and ensuring accuracy.
- Provided friendly in-person and phone service as the first point of contact.
- Resolved customer concerns through active listening and escalated issues to leadership for service enhancement.
- Mastered cashier system to efficiently process payments, refunds, and credits, ensuring smooth transactions.
- Maintained sanitation, safety, and ethical standards in daily operations.
- Supported new staff with daily tasks and guided them toward achieving performance goals.
Sales Representative
Travel Smart Solution
Orlando
11.2020 - 02.2022
- Guided customers through purchasing decisions, improving their experience and reinforcing brand loyalty.
- Resolved customer issues with courtesy and professionalism, fostering positive relationships and encouraging repeat business.
- Trained new hires on customer service best practices, enhancing customer satisfaction and contributing to increased sales.
- Ensured a safe, ethical, and compliant workplace by following company standards.
Education
Medical Assisting Diploma -
Southern Technical College
Auburndale, FL09-2023
Some College (No Degree) - Pre-Nursing Studies
Polk State College
Winter Haven, FL04-2026
Skills
- Patient care
- Electronic Health Records
- Patient Scheduling
- Detail Oriented
- Organization
- Communication
- Collaboration
- Conflict Resolution
- Negotiation
- Leadership
Affiliations
- Hospice Volunteering
Timeline
Medical assistant
Bond Clinic/Advent Health
10.2023 - Current
Front Desk Representative
Fitness CF
03.2023 - 08.2023
Sales Representative
Travel Smart Solution
11.2020 - 02.2022
Medical Assisting Diploma -
Southern Technical College
Some College (No Degree) - Pre-Nursing Studies
Polk State College