Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
MADISON MAGAHA

MADISON MAGAHA

Wake Forest,North Carolina

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Planet Fitness
01.2022 - Current
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Member Experience Representative

Granite Falls Athletic Club
01.2020 - 01.2022
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Revising sales reports while reviewing deposit slip for that day.
  • Collected, arranged, and input information into database system.

Cashier, Front of Store

Harris Teeter
11.2017 - 12.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.

Education

Certified Dental Assistant -

NC Dental U
Wake Forest, NC
12.2024

High School -

Wake Forest High School
Wake Forest, North Carolina
06.2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Computer Proficiency
  • Scheduling
  • Conflict Mediation
  • Active Listening
  • Documentation
  • Medical terminology knowledge
  • HIPAA Compliance
  • Multitasking and Organization

Certification

  • Basic Life Support (BLS), 01/01/20
  • AED, 01/01/20
  • HIPAA, 01/01/20
  • Medical Office Emergencies (MOE), 01/01/20
  • CPR & First Aid, 01/01/20
  • Stop the Bleed Cert., 01/01/20

Timeline

Customer Service Representative

Planet Fitness
01.2022 - Current

Member Experience Representative

Granite Falls Athletic Club
01.2020 - 01.2022

Cashier, Front of Store

Harris Teeter
11.2017 - 12.2019

Certified Dental Assistant -

NC Dental U

High School -

Wake Forest High School

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MADISON MAGAHA