Madison Mahaffey
Waynesboro,MS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
AnswerNet
Horsham, Pennsylvania
09.2025 - Current
- Handled customer complaints professionally and empathetically, strengthening customer relationships.
- Resolved customer inquiries and issues efficiently, ensuring high satisfaction rates.
- Provided accurate information on products and services, improving client understanding and satisfaction.
- Maintained comprehensive knowledge of company policies for accurate support delivery.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions and transactions for effective follow-up and support.
Customer Service Representative
Aspen Media
, TX
09.2024 - 05.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Handled customer complaints with professionalism and empathy, fostering positive relationships and trust.
- Assisted customers with inquiries and resolved issues efficiently.
- Managed incoming calls, directing them to appropriate departments to ensure prompt resolution.
- Collaborated with team members to streamline service delivery processes, enhancing overall customer satisfaction.
Education
High School Diploma -
Wayne County High School
Waynesboro, MS05-2019
Skills
- Customer relationship management
- Customer interaction
- Conflict resolution
- Team collaboration
- Active listening
- Time management
- Stress management
- Critical thinking
Timeline
Customer Service Representative
AnswerNet
09.2025 - Current
Customer Service Representative
Aspen Media
09.2024 - 05.2025
High School Diploma -
Wayne County High School